IS Support Technician

When you work for Capitol City Produce, you discover we are all about people. Whether you are a team member or a customer, we have a singular focus: improving your experience. We gain our energy from creating “Wow!” experiences. So join our team and let us “Wow” you!

We are looking to fill our open IS Support Technician position! Come Grow Your Career With Us!

The IS Support Technician works under under the direction of the IS Infrastructure Manager and is primarily responsible for day-to-day support of end user technologies to ensure operations run smoothly. The IS Support Technician will be responsible for three areas of technology:

• End User technology support
• Purchasing, receiving and inventory of technology needs
• General hardware and software support

Why join the team at CCP?

• Paid Vacations and Holidays
• Opportunity for Advancement
• Weekly Pay & On Demand Pay!!!
• Wellness Program
• Matching 401k!!!
• Medical, Dental, and Vision Insurance
• Supplemental Insurance – Life, Accident, Cancer, and Short Term Disability
• Employee Training and Development
• Secured Access for Entire Facility

Essential Duties and Responsibilities:

• Configure, install, and maintain workstations, tablets, Chromebooks, mobile devices
• Provide administration for user accounts (computer, email, ERP, etc.)
• Provide technical support for everyday end-user computing systems, including but not limited to, installing/troubleshooting computers, printers, software applications
• Install, upgrade, and maintain all end user software and applications, including but not limited to, productivity suites, camera video management, and access control software
• Install, troubleshoot, and maintain truck fleet technologies such as telematics, mobile device holders/chargers, and event recorder cameras.
• Manage purchasing, receiving, and inventory for all technology needs
• Serve as a liaison between end users and software vendors in resolving technical issues
• Manage and participate in after hour on-call rotation
• May require limited travel to other distribution centers
• Performs other related duties as required and assigned

Requirements:

• Minimum of three (3) years of directly relevant experience or any appropriate combination of education and experience
• In depth experience configuring, troubleshooting and repairing computer hardware ( workstations, laptops, Chromebooks, printers, etc)
• Experience with CCP unique hardware, Vocollect and RF devices (preferred)
• In depth experience with Microsoft Windows and Microsoft Server operating systems
• In depth experience with GWorkspace
• Experience with general networking technologies, such as but not limited to, wireless networking, Active Directory, DHCP, Group Policy, and NTFS file/folder permissions (preferred)

What makes you a great fit?

• High performing in self-driven environment
• Customer-focused, helpful, patient and friendly
• Energetic and positive attitude
• Excellent troubleshooting skills
• Excellent communication skills
• Accountable, meets commitments on time
• Motivated, exhibits drive, ambition, and desire
• Reliable and self-organized.
• Moderate level hardware/equipment repair competency
• Efficient and thorough, with great attention to detail.
• Time management skills and ability to prioritize multiple tasks under pressure to meet multiple deadlines.
• Requires frequent lifting and moving of computing equipment, up to 25 pounds

Capitol City Produce is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.