What are the responsibilities and job description for the Customer Experience Manager position at Capitol Concierge?
The Customer Experience Manager will provide first-class services and assist in the day-to-day building responsibilities including advocating for and engaging the property in community development activities, enhancing tenant relations through these activities, and providing hospitality-level customer service.
Qualifications
Bachelor’s Degree or 3-5 years’ experience in community management, hospitality, or event planning required.
- Self-driven
- Good organizational skills
- Attention to detail
- Strong written and verbal communication skills
- Excellent customer service skills
- Excellent problem solving abilities
- Proficient with MS Excel and Word
- Passionate and Enthusiastic
- Management and Tenant relations experience a plus
ESSENTIAL FUNCTIONS:
- Advocating/promoting the building
- Administrative duties
- Property scheduling and communication with tenants and vendors
- Relationship building and establishment of community
RESPONSIBILITIES:
- Create a welcoming and enjoyable environment for occupants and guests. Get to know tenants on a first name basis and create a personalized experience
- Serve as primary liaison between the property, tenants, various local business/entertainment establishments, and the surrounding community
- Build and maintain relationships within the building community
- Seek to promote the building brand on behalf of ownership and tenants to engage with the community
- Event planning and execution for tenant and community events, including but not limited to: live music, group fitness classes, food trucks, community volunteering, tenant education seminars
- Understand tenants' needs and provide them with personalized solutions
- Manage the building’s various social media accounts (including tenant experience app) and third party vendors for those accounts
- Assemble, review and assist the Property Manager in the planning and implementation of the approved marketing and event budgets
- Assist Property Manager in the preparation of monthly reports according to owner's needs.
- Activate and manage tenant amenities.
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