ASP Help Desk Analyst Move Project
Job Posting for ASP Help Desk Analyst Move Project at Capleo Global
Job Title: Help Desk Analyst
Location: Little Rock, AR 72209
Duration: 1 year
Short Description
The Arkansas Department of Public Safety is looking to fill positions that will be a part of the MOVE team providing support, technical assistance and advice to end users for hardware software and systems.
Complete Description
System
MOVE is the software sweet/platform used to access the eCrash system. The purpose of the Arkansas Uniform Traffic Electronic Crash Reporting System (eCrash) is to report all the facts
and circumstances of the motor vehicle crash accurately, consistently and thoroughly.
Role and Responsibilities
Reviews and diagnoses computer software and hardware problems of users and applications. Will be the point of contact for tier level 1 support and users who are having a problem with the MOVE Software and escalates issues as necessary.
The chosen candidate will escalate issues to the MOVE vendor and communicate with programmers to advise of software errors and recommend changes. Write or revise user-training manuals and procedures. The candidate will be expected to assist in testing software changes to evaluate ease of use weather product will aid user in performing work.
The candidate may assist with training users on software via virtual classroom setting.
The chosen candidate will need to be knowledgeable of Windows based systems and troubleshooting.
The position will work in the Arkansas Department of Public Safety IT which is furnished with all the necessary tools and equipment needed to perform the required tasks.
The chosen candidate will be expected to perform with the highest degree of professional competence, as it relates to quality of work, product knowledge, and customer service.
Location: Little Rock, AR 72209
Duration: 1 year
Short Description
The Arkansas Department of Public Safety is looking to fill positions that will be a part of the MOVE team providing support, technical assistance and advice to end users for hardware software and systems.
Complete Description
System
MOVE is the software sweet/platform used to access the eCrash system. The purpose of the Arkansas Uniform Traffic Electronic Crash Reporting System (eCrash) is to report all the facts
and circumstances of the motor vehicle crash accurately, consistently and thoroughly.
Role and Responsibilities
Reviews and diagnoses computer software and hardware problems of users and applications. Will be the point of contact for tier level 1 support and users who are having a problem with the MOVE Software and escalates issues as necessary.
The chosen candidate will escalate issues to the MOVE vendor and communicate with programmers to advise of software errors and recommend changes. Write or revise user-training manuals and procedures. The candidate will be expected to assist in testing software changes to evaluate ease of use weather product will aid user in performing work.
The candidate may assist with training users on software via virtual classroom setting.
The chosen candidate will need to be knowledgeable of Windows based systems and troubleshooting.
The position will work in the Arkansas Department of Public Safety IT which is furnished with all the necessary tools and equipment needed to perform the required tasks.
The chosen candidate will be expected to perform with the highest degree of professional competence, as it relates to quality of work, product knowledge, and customer service.
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