Community Assistant

Job Title: Community Assistant

Reports To: Assistant Director of Resident Services

Location: South Campus Commons - University of Maryland 

FLSA Status: Non-Exempt Student Position. Position not eligible for benefits

The Community Assistant is responsible for the smooth running of a 24 hour Service Desk including providing service to residents, forwarding emergency calls, monitoring the safety of the building, managing the key loan process, and logging/distributing packages.   

Essential Duties and Responsibilities

• Attend all staff meetings and training programs.
• Attend individual meetings with supervisor on an as needed basis
• Make use of resources that will enhance individual and staff development.
• Respond to phone calls and/or e-mails from supervisor(s) within 24 hours
  
  Customer Service

• Respond to resident inquiries.  If answer is not readily available, find the answer by contacting appropriate office or supervisor.
• Answer phone in a professional manner.
• Maintain package log, notify residents of packages and distribute packages.
• Maintain careful key and swipe documentation.
• Distribute keys and swipes to residents after confirming identity.
• Enter work orders and take appropriate action based on level of emergency.

Scheduling

• Collaborate with fellow staff to create a schedule for desk coverage.  Work all hours assigned with minimum of three (3) shifts per week
• Collaborate with fellow staff to cover all weekend hours, with the understanding of working a minimum of one (1) weekend per month. Consult with supervisor as soon as possible if difficulties are encountered.
• Cover at least one graveyard shift per week (12 midnight– 3 am or 3 am – 6 am).
• Find coverage for your shift if you need a schedule adjustment due to a schedule conflict or illness at least 24 hours in advance.
• Cover assigned shifts for holidays and breaks (i.e. Thanksgiving, Winter Break, Spring Break and Summer Break).

Shift Duties

• Complete all assigned tasks during each shift.
• Complete all assigned projects from the Main Office, the Leasing Office, and/or the Maintenance Office or supervisor(s).
• Document all work in desk log.
• Maintain a tidy and organized work space.

Emergencies

• Contact appropriate staff in case of emergency.  
• Report to the desk in the event of an emergency.
• Review emergency information provided at desk on a regular basis.
• In case of an emergency resulting in voluntary evacuation, you must remain to cover your regular scheduled shifts and assist as you are available with additional emergency response duties.
• Ensure the safety and security of the building.
• Other duties as assigned

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience: Currently enrolled student at University of Maryland, College Park. 
• Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.
• Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel and Outlook.
• Other Skills and Abilities: Ability to operate basic office equipment including photocopier, fax, and telephone.  Basic typing and computer skills.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit.  The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.

The University of Maryland has made the safety of our students, faculty and staff, and our surrounding communities a top priority. As a prospective and/or a new employee at UMD, you will be required to comply with the University’s vaccination protocol. Proof of full vaccination, including boosters when eligible, will be required before the start of employment in order to work at any University of Maryland location. Prospective or new employees may seek a medical or religious exemption to the vaccination requirement at return.umd.edu and must have an approved exemption prior to the start of their employment. Failure to provide proof of vaccination or to obtain approval for a medical or religious exemption will result in the offer of employment being rescinded.

Applicants must be able to pass a pre-employment background check.

If you are unable to apply because of incompatible assistive technology or a disability, please contact recruitment@cocm.com. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.