Director, Client Services

Carat is an award-winning media agency with a command of media convergence used to optimize business performance for clients. Named #1 agency in all qualitative measures for 10 out of the last 11 RECMA reports, Carat redefines the level of ambition they have for media through an unparalleled capability to understand real people; their passions, motivations and behaviors, and uses this knowledge to ultimately deliver immersive media experiences on behalf of clients including GM, Microsoft, P&G, and Pfizer.

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all. Carat is an agency of dentsu.

Carat is looking for a Director, Client Services to support one of our largest clients, a well-known tech company. Reporting to the EVP, Global Client Services, We are looking for someone to join one of the most exciting accounts in the industry, a globally known tech company.

This individual will work across all lines of business, with a focus on Gaming (Xbox) and will join a high-performing and award-winning team. The team is working remotely and have access to the office for meetings as. While a specific location is not required, we ask for working hours to align to PST.

You will:

• Oversee the relationships with important clients, accountable for: outstanding campaign delivery, meeting / exceeding client's KPI's, and exceptional customer service

• Create professional client relationships through consistent engagement, act as a liaison for the client with all agency departments

• Proactively solve issues at all levels, using your leadership and negotiation experience, offering solutions for the benefit of the client and agency

• Oversee development of media strategies and plans, media campaign execution and creative delivery for clients

• Provide regular high-level reporting on client and campaign performance and progress

• Create business-building ideas, marketing insight and solutions for clients

You have:

• 7 years of media experience, with strong Digital/Performance marketing knowledge with a clear emphasis on Mobile; must have strong hands-on experience with mobile app ad platforms and technology tools.

• Proactive and an engaged mindset, critical and comfortable voicing a POV both verbally and written

• Strong knowledge of Mobile App; tracking, measurement, industry/ecosystem trends, partners, etc.

• Strong ability to communicate with senior-level executives both a high profile client and within the Agency

• Experience in: translate clients' business, competition, and assess campaigns to develop, applicable plans for primary team members to complete

• Excited about working on a dynamic account and within an integrated team

• Know how to determine results of campaigns quantitative and qualitatively

Our Benefits:

• Comprehensive healthcare plans

• Unlimited PTO

• Paid Maternity and Paternity leave

• 401k

The anticipated salary range for this position is 160K-165K. Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit https://dentsubenefitsplus.com/

Dentsu is a modern marketing solutions company. Our mission is to help clients navigate, progress and thrive in a world of change. Businesses rely on our integrated network of agencies and specialized practices to champion meaningful progress through creative, media, commerce, data and technology. Part of Dentsu Group, our global network comprises 66,000 diverse people in 143 countries, who are dedicated to teaming for growth and good. Some of our award-winning agencies include 360i, Carat, dentsumcgarrybowen, DEG, dentsuX, iProspect and Merkle. Follow us on Twitter @DentsuUSA and visit dentsu.com/us.

Employees from diverse or underrepresented backgrounds encouraged to apply.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact dentsurecruiting@dentsu.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.