What are the responsibilities and job description for the Clinic Manager position at CARD - Woodland Hills?
10370 Battleview Parkway
Manassas, Virginia 20109
Manassas, Virginia 20109
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Last Updated: October 2019
The Center for Autism and Related Disorders, LLC (CARD) is among the world’s largest and most experienced organizations in effectively treating individuals of all ages who are diagnosed with an autism spectrum disorder. CARD strives to meet the growing need for services by continuously opening new centers throughout the country to provide top-quality applied behavior analysis (ABA) therapy and supervision across all ages and populations. CARD was founded in 1990 by leading autism expert and clinical psychologist Doreen Granpeesheh, Ph.D., BCBA-D. CARD treats individuals with ASD using the principles of ABA, which is empirically proven to be the most effective method for treating individuals with ASD and recommended by the American Academy of Pediatrics and the US Surgeon General. With locations throughout the US and internationally, CARD’s mission is to provide access to top-quality treatment all over the world. Through its network of trained technicians, behavior analysts, and researchers, CARD develops and implements quality, comprehensive, and individualized treatment programs that lead to patient success. CARD and all of its local centers strive to provide access to the best treatment for all patients and their families.
DESCRIPTION:
The Operations Manager/Site Operations Manager oversees patients, families of the patients, center metrics, and employee relations. The Operations Manager/Site Operations Manager is responsible for ensuring that the local center performs with the highest quality of care for patients and for staff.
Additionally, the Operations Manager/Site Operations Manager will meet the following descriptors:
Last Updated: October 2019
The Center for Autism and Related Disorders, LLC (CARD) is among the world’s largest and most experienced organizations in effectively treating individuals of all ages who are diagnosed with an autism spectrum disorder. CARD strives to meet the growing need for services by continuously opening new centers throughout the country to provide top-quality applied behavior analysis (ABA) therapy and supervision across all ages and populations. CARD was founded in 1990 by leading autism expert and clinical psychologist Doreen Granpeesheh, Ph.D., BCBA-D. CARD treats individuals with ASD using the principles of ABA, which is empirically proven to be the most effective method for treating individuals with ASD and recommended by the American Academy of Pediatrics and the US Surgeon General. With locations throughout the US and internationally, CARD’s mission is to provide access to top-quality treatment all over the world. Through its network of trained technicians, behavior analysts, and researchers, CARD develops and implements quality, comprehensive, and individualized treatment programs that lead to patient success. CARD and all of its local centers strive to provide access to the best treatment for all patients and their families.
DESCRIPTION:
The Operations Manager/Site Operations Manager oversees patients, families of the patients, center metrics, and employee relations. The Operations Manager/Site Operations Manager is responsible for ensuring that the local center performs with the highest quality of care for patients and for staff.
Additionally, the Operations Manager/Site Operations Manager will meet the following descriptors:
- The Operations Manager/Site Operations Manager will supervise the day-to-day operations of the center including employee/patient satisfaction, patient and staff scheduling, and general reporting.
- The Operations Manager/Site Operations Manager is responsible for the management of administrative and clinical staff and will assist with administrative and clinical recruitment.
- The Operations Manager/Site Operations Manager is responsible for the overall financial health of the satellite center by leading the improvements in areas of contract fulfillment, patient retention, staff retention, and regional growth.
- In addition, he/she will coordinate as necessary all facility requirements, including procurement of needed supplies and services, with the appropriate shared service teams at Headquarters.
- The Operations Manager/Site Operations Manager is also tasked with working closely with behavior technicians to ensure appropriate oversight and mentorship of staff at the center.
- The Operations Manager/Site Operations Manager is responsible for the key performance indicators at the center and for staff retention and morale.
- These include:
- Growth.
- Contract Fulfillment o Finances/Profitability.
- Patient Satisfaction/NPS o Staff Satisfaction/NPS.
- The Operations Manager/Site Operations Manager is a member of the operations team and reports to the Regional Manager.
KEY RESPONSIBILITIES & DUTIES INCLUDE:
- Implement and represent CARD’s policies and mission enthusiastically.
- Represent CARD professionally and ethically to internal and external stakeholders.
- Partner with the center's Clinical Manager to obtain high scores in patient and staff satisfaction.
- Manage scheduling to fulfill 90% contract fulfillment for patients as well as optimal staff schedules.
- Oversee administrative and clinical staff and daily office operations.
- Create and maintain strong staff engagement and culture.
- Provide excellent patient and caregiver support including all scheduling needs.
- Provide excellent staff support including all scheduling needs.
- Provide mentorship and career development to administrative and clinical staff.
- Receive high engagement scores from staff.
- Oversee onboarding of behavior technicians and retention of behavior technicians.
- Lead and support key initiatives for recruiting and retention of staff.
- Oversee the tracking of equipment and devices and manage inventory.
- Responsible for facility cleaning, hygiene, safety, and maintenance including utilization of approved vendors; ensure all procedures are followed and documentation is maintained.
- Provide outreach and marketing support for the center to ensure 35% YOY Growth.
- Maintain patient and employee privacy in accordance with CARD policy.
- Ensures regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations.
KEY SKILLS AND COMPETENCIES:
- Strong work ethic and unwavering integrity.
- Empathetic and trustworthy.
- High energy, positive demeanor.
- Organized, problem solver; able to function independently.
- Excellent leadership and people development skills; “lead by example”.
- Openness and transparency in communications.
- Unwavering respect for staff and patients/families.
- Basic acumen in finance and business.
- Ability to handle all employee relations.
- Ability to lead in a complex and sometimes stressful environment while maintaining a calm and focused demeanor.
- Detail-oriented, adaptable, and able to shift priorities.
- Ability to work closely with the families of patients for the patient’s overall success and quality of care.
- Maintain objectivity and fairness with staff and patients/caregivers while recognizing the uniqueness of each situation.
- Being a talent champion; able to address difficult situations directly.
- Be able to handle an increasing volume load.
- Willingness to train, coach, and mentor staff.
- Desire to learn the clinical side of the CARD model.
- Excellent interpersonal relationship skills and the ability to work with individuals of all levels.
- Excellent written and verbal communication skills including phone and e-mail etiquette.
- Excellent computer skills including Excel, Word, Outlook; strong knowledge of all MS Office programs.
EXPERIENCE & QUALIFICATIONS:
- A minimum of 2-4 years experience in management.
- A Master’s Degree in Health or Business Administration is preferred.
- Certified Site Office Manager (CMOM) or Certified Site Manager (CMM) or related certification.
- Some experience in childcare settings is preferred.
- Experience with new business development is a plus.
COMPENSATION & BENEFITS:
- Competitive salary and benefits.
- Bonus incentive program.
- Paid travel time and mileage reimbursement at IRS standards.
- Opportunities for advancement.
- For qualifying employees benefits include Site, dental, vision, life insurance, flexible spending program, and 401K.
- Monthly corporate discount programs by major retailers.
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