Clinical Specialist

Job Summary:

The Clinical Specialist promotes Cardiovascular Systems, Inc.’s OAS Product line through training of current and potential customers, the creation and execution of  market development programs and procedure case coverage within a defined territory/region/area; provides clinical education and sales support to assist the sales organization to meet/exceed projected physician and hospital staff training responsibilities and to achieve assigned sales growth goals; also, provides Clinical training and development for the sales organization.

Essential Duties and Responsibilities:

• Physician and Hospital Staff Training and Education
  1. Physician eLearning completion
  2. Cath Lab “Lunch and Learns”
  3. OAS Product Board Training
  4. Proper patient/case selection, ancillary equipment choices and procedural technique to maximize procedural success and patient safety/outcomes
  5. CVL Product in-services
  6. Clinical Data Education
  7. Physician case Proctoring

• Program Development and Execution
  1. Physician Training Programs
  2. CVL Staff Dinner Programs
  3. Journal Clubs
  4. Referral Physician Programs
  5. Executive Road Show Meetings
  6. Hospital Grand Rounds
  7. Community Market Development
  8. CEU Programs
  9. Assist with Execution of MedED Programs

• Procedural Case Coverage
  1. Primary responsibility for Coronary Case Coverage
  2. Secondary responsibility (if time available) for Peripheral Case Coverage

• Development of Strong and Credible Customer Relationships and Support
  1. Meets with customers (physicians and CVL Mgmt/Staff to determine clinical needs, goals and requirements related to patient care and to discuss how CSI products and services help achieve these objectives
  2. Highly responsive to customer requests for service/support
  3. Reports customer complaints for CSI products and services promptly (according to Company Policies and Procedures) and works with CSI team mates to provide customers with optimal solutions
  4. Builds positive customer relationships with key decision makers
  5. Reflects positive and professional behavior in all interactions; even when conflicts arise
  6. Develop reputation for excellent service and support

• Sales Team Clinical Development and Education
  1. Clinical Expert and resource for Sales Team development
  2. Clinical leadership/participation on Team Conference Calls
  3. Clinical Support for presentations at Sales Meetings

• Positive and Collaborative Teamwork with CSI colleagues across the Organization

• Responsible for Compliance with applicable Corporate Policies and Procedures

• Timely and Accurate Completion of Administrative Duties as Assigned
  1. Expense Reports
  2. Requests for Information
  3. Weekly Reports
  4. Quarterly Business Plans

Minimum Qualifications:

• 5+ Years CVL Coronary Case Support Experience (Circulating, Scrub, etc)
• RT, RN or BS degree/license
• Documented success in covering cases and teaching/training others
• Commercial support and/or Per Diem successful track record

Knowledge, Skills and Abilities Required for Successful Job Performance:

• Complete mastery of the coronary (and peripheral if covering peripheral procedures) anatomy, physiology , angiographic views, EKG, hemodynamic monitoring and interventional procedures
• Full understanding and expertise of interventional products and technology that lead to successful procedural outcomes to include: guide catheters, guide selection criteria, guide wires, balloons, Bare Metal stents/DES and the differing products from companies in this space commonly used for complex PCI’s (and PTA’s if covering Peripheral procedures)
• Comfortable Presenting and Teaching Clinical Data and Procedural technique to Physicians, CVL Management and Staff and Sales People
• Comfortable interpreting and demonstrating trends from Clinical Data; how to present such data to physicians, clinical and non-clinical personnel in a compelling and credible fashion
• Positive, passionate and professional interpersonal skills that reflect well and credibly on CSI
• Quick learner of new information – clinical, technological and business strategy
• Driven and committed to meeting and exceeding assigned job responsibilities regularly
• Strong, positive team player with internal and external customers
• Solid, professional communication skills – written and verbal
• Committed to excellence and high quality in all duties

Working Conditions:

• Infectious disease; Radiation; Blood borne pathogens 
• Must be able to wear all required personal protective equipment (PPE)
• Ability to work in Operating Rooms and Cath Labs                     
• Ability to travel by car and plane. Must have valid driver’s license for state of residency
• Ability to conduct company business outside of the typical Monday through Friday, 8:00am to 5:00pm, work-schedule preferred
• Frequent travel up to 75% with some weekend travel
• Ability to work out of a home office