Clinical Support Specialist

Essential Duties and Responsibilities

• Insert customer and account data by inputting text based and numerical information from source documents within time limits
• Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
• Review data for deficiencies or errors, correct any incompatibilities if possible and check output
• Research and obtain further information for incomplete documents
• Apply data program techniques and procedures
• Generate reports, store completed work in designated locations and perform backup operations
• Scan documents and print files, when needed
• Keep information confidential
• Respond to queries for information and access relevant files
• Comply with data integrity and security policies
• Ensure proper use of office equipment and address any malfunctions
• Learns and maintains knowledge of current patient database and billing system
• Enters patient information into the computer system.
• Able to read through and understand medical documentation effectively
• Interacts professionally with physicians, patients/family and Co-Workers.
• Answers telephone in a polite and professional manner. Communicates information to appropriate personnel.
• Communicates appropriately and clearly to Manager, and other superiors.
• Establishes and maintains effective communication and good working relationship with co-workers for the patient’s benefit.
• Completes other accreditation duties or office responsibilities, as assigned.

Minimum Requirements

• Highschool Diploma
• Computer training or certification would be an asset.

Knowledge, Skills and Abilities

• Experience with MS Office and data programs
• Familiarity with administrative duties
• Experience using office equipment, like fax machine and scanner
• Excellent knowledge of correct spelling, grammar and punctuation
• Organization skills, with an ability to stay focused on assigned tasks
• Strong personal motivation with the ability to work independently and with direction
• Ability to compose reports, memos, letters and other correspondence
• Ability to prepare and write reports, summaries of work/work projects
• Ability to prioritize workload and meet strict deadlines
• Ability to communicate clearly and concisely across multiple levels within the company
• Works directly with or develops confidential information, which requires regular use of discretion.

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.