DESKTOP SUPPORT I

About the Company:

Grant Cardone Enterprises (GCE) is the world leader in education, consulting, and management for small businesses around the world. Founded by renowned business expert, Grant Cardone, Grant Cardone Enterprise has helped small businesses grow and scale for over 30 years. Cardone's strategies are taught through online programs, workshops, one-on-one coaching, and large scale events.

Thanks to his 3 decade track record helping over 2 million businesses 10X their revenues, the Grant Cardone Enterprises empire now spans Business Education, Investment, Private Equity, Philanthropy, and Technology Development.

Responsibilities:

• Answer user inquiries regarding computer software or hardware operation to resolve problems
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems, or to provide technical assistance and support
• Mentors Desktop and Service Desk Staff and intern employees in the role of Information Technology Services
• Refer major hardware or software problems or defective products to vendors or technicians for service
• Maintain and administer the company phone system (e.g., new user setup and voicemail configuration, vendor and phone service provider relations, phone system testing and inventory)
• Install and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Develop training materials and procedures, or train users in the proper use of hardware or software
• Confer with staff, users, and management to establish requirements for new systems or modifications
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Provide desktop support 24/7 (weekdays and weekends outside of normal business hours)
• Inspect equipment and read order sheets to prepare for delivery to users
• Perform related duties as requested

Requirements:

• Bachelor s degree in IT or related field preferred, equivalent experience may be substituted in lieu of education
• 3 plus years hands-on experience in Desktop Support and Software Support
• 2 plus years Mac desktop/laptop & Apple support experience in a business environment
• Google Workspaces experience is a plus
• Proven ability to install, upgrade, repair, move and replace desktops, laptops, smart phones/tablets, and other technical equipment
• Familiarity with data backup, disaster recovery and system imaging
• Demonstrated success with providing support and problem resolution with unfamiliar systems, software and hardware and a passion for solving problems long-term
• Ability to deliver outstanding customer service and demonstrate professionalism while maintaining composure in stressful situations
• Ability to conduct research into a wide range of computing issues as required
• Able to read and understand technical manuals, procedural documentation, and OEM guides
• Ability to create documentation and SOPs for users and internal department use
• Analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment
• Ability to physically stand, bend, squat, and lift up to 20 pounds

Skills:

• Experience providing 24/7 support (weekdays and weekends).
• Experience in the analysis, installation, administration, and troubleshooting of all aspects of a client/server data network including multi-facility client/server network and system administration and support. Experience should include IT ticketing and request systems, ITIL methodology

This is full-time Monday to Friday 9am to 6pm, with additional hours/times as needed in Aventura, FL.

Cardone Enterprises is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.