What are the responsibilities and job description for the CardVault Foxwoods - Key Holder position at CardVault Foxwoods?
Big Night Entertainment Group operates some of the hottest, cutting edge restaurants and nightclubs in New England such as Shrine and Scorpion Bar. Fueled by driven, passionate people, Big Night is known for its consistent growth, cutting edge sophisticated design, superior cuisines and raising the bar in hospitality and service standards. Big Night is an employee focused company as recognized by our staff as the Boston Globe BEST place to work.
We are committed to creating a diverse and welcoming workplace that includes team members with various backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout the community. All are encouraged to apply.
Big Night is always looking for talented, ambitious professionals to join our staff. If you have a passion for hospitality and a commitment to superior guest service, we want you to join our team today.
Big Night Entertainment Group is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Native Americans receive preference in employment opportunities for all positions within Foxwoods Resort and Casino: http://www.mptnlaw.com/MERO/RightsNotice.pdf.
Big Night Entertainment Group is now seeking a talented and ambitious Key Holder to join the team of our most recent endeavor- The CardVault. The Cardvault is a first-of-its-kind retail experience designed for buying, selling, trading, and consigning sports cards and collectibles coming soon to Foxwoods Resort Casino. With two other locations in New England opening, there will certainly be opportunities for fast growth for new CardVault employees!
Essential Duties and Responsibilities
As a Key Holder, a typical day might include the following:
- Assisting the General Manager with store operations
- Coaching and motivating your team to drive sales that deliver exceptional customer service
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, customer experience, merchandising, visual, and operational expectations
- Making sure that the store is always clean and properly organized
- Learning and sharing expertise of products and trends to fit customer’s needs
- Maintaining an awareness of all product knowledge, and current or upcoming product / trends
- Maintaining patron satisfaction and builds relationships with preferred patrons
- General cash handling, reconciling cash drawers and safes, and performing opening and closing duties to company standard
- Filling in for store management when needed
- Other duties as assigned
Skills/Qualifications
This job might be for you if you demonstrate the following abilities and meet the following qualifications:
- Minimum of two years management/key holder experience in a similar environment is required
- High school Diploma/GED desired. College degree preferred
- Comprehensive knowledge of trading cards a plus
- Ability to lead and be a part of a successful store team
- Excellent organizational, verbal, interpersonal and ability to communicate effectively with guests, team members and management
- Must have the ability to meet or exceed sales, guest service standards
- Must be comfortable working and speaking with the public
- Proficient in Microsoft Office products and retail business systems
- Ability to work weekends, evenings and holidays
- Ability to maneuver around sales floor, stock room, and ability lift/carry up to 30 lbs
- Clear understanding of retail metrics including key performance indicators necessary to drive sales
- Shopify experience a plus