Client Care Coordinator

Who We Are

Founded in July of 2016, Care Partners was a career-long vision of two healthcare leaders looking to turn their personal stories of caregiving and love into a completely different approach to healthcare. What happened was so much more. Care Partners is a multi-faceted healthcare organization which showcases a Specialty Medical Group, Caregiving Agency, Practice Management Organization and Specialty Recruiting Organization.

What We Offer

• Quality of Life - Monday through Friday schedule that emphasizes work-life balance
• Benefits - Comprehensive benefits package including paid days off
• Development - Mentoring from the Care Partners leadership team
• Family – If you’re on our team, you’re not an employee—you’re family

Position Summary

The Care Partners At Home Client Care Coordinator is responsible for the day-to-day scheduling and coordinating of Personal Care Attendant and Caregiver assignments. A critical component of this role is to demonstrate the agency’s culture of compassion, accountability, and results by displaying the highest standards of integrity, superb follow-through, consistency, first-rate customer service, and exceptional client satisfaction.

• Location: Orange County Corporate Office in Irvine, CA
• Work schedule: full time Monday-Friday with 1 on-call overnight shift during the week

Responsibilities

• To lead first by demonstrating a complete understanding of the Care Partners At Home mission: We will create deep meaningful relationships with our clients, their families, our associates, and partners resulting in the establishment of high energy environments focused on true person centered caring, while increasing the quality of their lives, and ours, within every interaction.
• Participates in and supports the agency’s performance improvement activities
• Complies with all agency policies, and procedures
• Maintains confidentiality of client, Associate, and agency operations
• Promotes client, personnel, and office safety
• Schedules service visits per directions of supervisor or designee.
• Assists with the referral/intake process for clients needing agency services.
• Verifies third-party insurance coverage (if required)
• Ensures all visits are scheduled in a timely manner and assigned as needed
• Presents a professional appearance and promotes a positive work environment
• Serves as receptionist/operator as assigned
• Assists in obtaining client satisfaction surveys
• Performs other duties as requested

Qualifications

• Must have high school diploma or GED. Prefer an associate or bachelor’s degree in Business Management, Business Administration or equivalent
• Must be at least 18 years old
• Prefer at least one-year in-home service scheduling
• Must have effective oral and written English communication skills to work with clients/family and ability to listen without imposing personal values or beliefs
• Ability to maintain confidentiality about clients receiving agency services
• Maintains current state driver’s license and a dependable insured automobile, if needed

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 5x8
• 8 hour shift
• On call

Experience:

• scheduling: 1 year (Preferred)

Language:

• Vietnamese (Preferred)
• Spanish (Preferred)

Ability to Commute:

• Irvine, CA 92617 (Required)

Work Location: In person