Director of Account Management

Carebridge EAP is seeking a motivated and results-driven Director of Account Management to lead our account management team from our Exton, PA headquarters. This is an exciting opportunity to create strategic solutions that support the success of our clients while meeting the growth goals of Carebridge.

Carebridge Employee Assistance Program (EAP) provides preventative and proactive mental health care and work-life benefits to employees and their loved ones. We partner with companies to create mentally healthy workforces nationwide by providing easy access to mental health counseling, certified life coaching, behavioral change tools, and mindfulness practice through telehealth, in-person, phone, chat, and digital platforms.

Carebridge Core Values

Built on a foundation of helping others, Carebridge employees are dedicated to making a positive impact every day for employees, employers, Broker Consultants, and colleagues. We approach our work with our CARES core values:

Collaborative – We’re a collaborative organization that encourages creative teamwork and individuality without judgment.

Approachable – We’re approachable and value other peoples’ ideas, opinions, and experiences.

Respectful – We respectfully act with empathy, integrity, and enthusiasm to inspire growth in ourselves, our colleagues, and our organization.

Excellence – We hold ourselves and our partners to the highest standards to deliver excellence.

Support – We support our founding principle of helping others.

Primary responsibilities include:

• Professional development and mentorship of an account team whose goal is the long-term growth of client relationships and renewals of contracts.

• Creating strategic solutions that support clients’ needs and the business goals of Carebridge.

• Partnering with cross-functional leadership teams (EAP, Marketing, Sales, etc.) to maximize our clients’ engagement with Carebridge products, services, and other business initiatives.

• Being a Carebridge ambassador to the client: Consulting on what products, services, and promotional materials will best meet the client’s goals and needs.

• Being a client ambassador within Carebridge: Knowledgeable on client’s goals, preferences, and culture to provide insight to other internal teams.

• Helping a defined book of clients strategically maximize the value of our EAP, increase their employees’ engagement, and support the specific challenges and opportunities of their organization.

• Proactively communicating and developing relationships with key executives (including healthcare brokers, HR, and wellness benefits professionals) to ensure high program visibility, strategic alignment, and client satisfaction.

• Analyzing utilization reports and creating presentations with recommended tactics for each client based on achieving their desired key performance indicators.

• Supporting the sales team as needed in virtual and in-person presentations.

• Promoting Carebridge EAP services and products to clients and potential clients.

You have…

• Business Acumen: Develops client relationships while consistently demonstrating the ability to grow client business and revenue. Plans and leads contract renewals.
• Leadership Skills: Challenges, inspires, and holds team accountable for great work. Creates individual growth plans and provides timely feedback.
• Team Mentality: Respects other department leaders and is a champion of new Carebridge products, services, and marketing/sales initiatives. Fosters a positive and safe work environment with emotional intelligence and good discernment.
• Presentation Skills: Can confidently present a CHRO-level deck to sell or upsell Carebridge services.
• Critical Thinking & Analytical Skills: Is comfortable with data—can develop KPIs with a client and then tell a story through data of how their goal is progressing.
• Natural Curiosity & Adaptability: Asks questions to listen and learn. Thinks strategically and offers thoughtful solutions. Willingly learns new skills through self-led trainings and tutorials.

Minimum Qualifications

• Bachelor’s Degree in business or communications preferred.

• 10 years of professional experience in account management, client success, and client engagement.

• 5 years of experience in managing a team or leading a department.

• Must be proficient in Microsoft PowerPoint, Excel, Outlook, and Word.

• Must be proficient in Zoom and TEAMS.

• Exceptional communication and interpersonal skills, capable of working with diverse teams.

• Strong strategic thinking, analytical and problem-solving skills.

• Experience in employee benefits, wellness, or healthcare a plus but not required.

• Ability to travel to meet business needs.

Benefits

· 401K

· Dental insurance

· Health insurance

· Vision insurance

· Life insurance

· Paid time off

· Free access to Carebridge Employee Assistance Program services including mindfulness app, AI text tool, health literacy content library, work-life support, and more.

Carebridge EAP is an Equal Opportunity Employer

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 10 years

Schedule:

• Monday to Friday

Travel requirement:

• Travel

Work Location: In person