Customer Solutions Agent
Raleigh, NC
Full Time
POSTED ON 5/17/2024
CLOSED ON 6/15/2024
Job Posting for Customer Solutions Agent at Career Opportunities at Merz North America
This is a hybrid role - one full week in the office and one full week remote schedule.
RESPONSIBILITIES:
Customer Support
- Provide support to general queue of inbound phone calls, utilizing probing and problem solving skills to understand issues and ensure prompt resolution in response.
Order Fulfillment
- Receive order requests from customers via phone or email and accurately process orders within established timeframes.
- Monitor the IQVIA queue and place orders in SAP within established timeframes.
- Process Grant requests & Patient Assistance Program applications.
Product Knowledge
- Develop a comprehensive knowledge of company products and services that can be clearly articulated to customers, both new and existing.
Process Compliance
- Follow established process guidelines ensuring compliance with all departmental SOPs.
Interaction Standards
- Document all customer interactions and maintain performance standards, including effectiveness, efficiency and quality.
Requirements:
- High School diploma.
- Previous experience in a Customer Service function.
- Excellent probing and problem solving skills.
- Superior verbal and written communication skills.
- Ability to work in a high-pressure environment and deal effectively with Customers by providing caring responses and diffusing escalated situations.
- Ability to navigate a computerized CRM and other relevant applications while interacting with Customers on the phone.
- Skilled in MS Office.
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Estimate Salary for Customer Solutions Agent in Raleigh, NC
$43,182 (Medium)
$38,150 (25th)
$48,214 (75th)
For Employer
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Job openings at Career Opportunities at Merz North America
Career Opportunities at Merz North America
Raleigh, NC
Full Time
Career Opportunities at Merz North America
Raleigh, NC
Full Time
Career Opportunities at Merz North America
Raleigh, NC
Full Time
Career Opportunities at Merz North America
Raleigh, NC
Full Time
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