Healthcare Customer Service Rep (Onsite) | up to $17/hour | Starts 5/31/2024

Overview

At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance!

If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you.

Responsibilities

Some of what you will be doing:

• Enjoy making outbound calls and reaching out to patients, members, and customers
• Strong sales aptitude, with the desire to earn a strong work ethic, highly motivated to achieve sales and productivity goals
• Demonstrate ability to explain/educate the benefits of In-Home Assessments and overcome objections to participate Have a passion for helping patients make decisions that will enhance their healthcare experience
• Ability to have Value Based Conversations including showing compassion, senior sensitivity, and ability to address member concerns
• Contacting members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation
• Adjust and reset appointments and schedules as required
• Ensures customer satisfaction by providing exceptional customer service, identifying customer needs, and assisting them with healthcare-related issues/concerns that are assessed through outreach programs
• Researches, identifies potential issues, and problem-solves
• The best part, you will be making a difference in someone’s life!

Why Carenet?

For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all.

By applying for this position, you understand and acknowledge the following: Our partnerships with our clients may require non-sensitive Personal Identifiable Information (Name, address, date of birth) to be shared for the purpose of system credentials and equipment. We have implemented strict security measures to keep your information confidential and secure.

Qualifications

We want you to be successful, so these are some of the qualifications required:

• High School Diploma or General Education Degree (GED) required
• Strong computer experience (data entry, screen navigation, keyboarding),
• Experience with Microsoft Outlook (email) and Word
• Excellent customer service skills
• Ability to adhere to daily schedules and duties
• Excellent oral and written communication skills
• Excellent demonstration of caring and compassion

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