Clinical Case Manager

CareTrack, Inc. is a leading provider of chronic care management services for medical practices. CareTrack’s service offerings are based on proprietary CCM software, integrated back-office service operations, and patient interactive services. Our main goal is to help primary care physicians monitor patient care plan adherence as well as proactively identify and escalate earlier interventions in-between appointments. Our team is comprised of energized employees who work together to provide patients with the best possible care, and we are looking for someone who is a perfect fit to join our team.

Caretrack is seeking a talented Clinical Case Worker to join our team. The successful candidate will be responsible for providing quality care gas assessments for our patients, collaborating with healthcare providers and clinical staff to ensure patient adherence to their care plan. As a Clinical Case Manager, you will utilize your clinical skills and experience to support the development of a high-performing culture and work with team members to close care gaps using client care plan assessments.

Registered Nurses or Licensed Practical Nurse required.

CareTrack Principles

• Care Services Vision
  • To be the preferred care coordination solution for provider practices in the United States. We are committed to building a team of patient-centered, caring professionals that deliver best in class service for patients and practices.
• Care Services Mission
  • Our mission is to directly contribute to improving our patients’ quality of life by providing proactive, consistent check-ins and support for patients, allowing for better patient adherence to the provider’s care plan between office visits and resulting in better patient outcomes.
• CORE VALUES
  • Compassionate - We serve all with empathy and concern.
  • Adaptable – We continually seek out best practices for serving each other, our patients and providers.
  • Reliable - We are dependable, accountable for our actions, just, and consistent at all times.
  • Encouraging – We support each other in assisting our patients with the goals of their care plan.
  • Trustworthy - We maintain high standards of service and performance.
  • Respectful - We respect the worth of every person we interact with.
  • Attentive - The needs of our staff, patients and providers are our highest priority.
  • Collaborative - We build positive relationships with each other and our patients.
  • Kind - We are considerate and helpful, especially of persons and their behaviors.

Responsibilities

• Conduct initial patient care gap analysis and complete client care-plan assessments
• Create (re)assessment of physical, mental, cognitive, psychosocial, functional and environmental and inventory the resources and supports; a comprehensive care plan for all health issues, which should be revised as necessary;
• Provide information and refer to resource services
• Identify problems, eligibility for assistance, and need for services
• Coordinate other care providers such as primary care and specialty physicians, to avoid unnecessary costs and miscommunications
• Provide medication management oversight, telephone check-in service
• Attend and participate in scheduled meetings with fellow staff members
• Work as part of a team of Care Coordinators, Case Managers and to extend advice on cases when needed
• Support and educate clients, their care givers and related parties on issues related to the client
• Ability to work a flexible schedule
• Maintain and update client files and complete required documentation
• Maintain accurate time records, calculate and report hours worked with clients
• Support and endorse CareTrack’s philosophy, programs and culture