Offshore Supervisor

Cargomatic is committed to making the lives of truckers and shippers easier. Our goal is to let truckers be truckers and shippers be shippers by simplifying the process for all of our customers and vendors. Cargomatic’s digital marketplace connects freight with drivers every step of the way, from port to warehouse, store to customer, and every step in between. With shorthaul, drayage, intermodal, LTL, and white glove solutions, Cargomatic is equipped to handle a wide variety of shipments.

Cargomatic is seeking an experienced and proactive Supervisor for Offshore Operations to play a pivotal role in managing and optimizing our offshore teams' performance. This role involves bi-lingual skills, close collaboration with offshore users in Colombia & El Salvador, and a focus on providing 1:1 training, supervision, and cross-functional coordination. The Supervisor for Offshore Operations will ensure smooth operations, effective communication, and continuous improvement within the offshore teams.

Cargomatic was named to the list of Built In Best Places to Work for 2023, which recognizes the benefits we offer, our people first culture and commitment to supporting our employees’ success, growth and well-being.
 

Responsibilities:

• Offshore Team Supervision: Lead and supervise offshore teams to ensure their successful performance, adherence to processes, and delivery of high-quality outputs. Monitor work progress, address concerns, and provide guidance as needed.
• Bi-Lingual Proficiency is a plus but not required.
• Onsite and Remote Training: Conduct comprehensive 1:1 training sessions with offshore users, both onsite and remotely, to ensure they understand processes, expectations, and tools. Provide ongoing coaching to improve their efficiency and effectiveness.
• Cross-Training: Collaborate with various departments to gain a holistic understanding of the organization's operations. Utilize this knowledge to coach offshore users and enhance their comprehension of the broader business context.
• Responsibility Management: Oversee the allocation of new responsibilities to offshore teams, ensuring proper training, clear expectations, and successful execution. Maintain a close eye on performance metrics and provide feedback for continuous improvement.
• Reports and Systems Maintenance: Regularly update reports and systems related to offshore operations, including the offshore file and Activtrak. Ensure accurate tracking of user activities and performance.
• Offshore User Support: Serve as a point of contact for offshore users' inquiries, issues, and escalations. Provide timely and effective solutions to keep operations running smoothly.
• Collaboration and Alignment: Foster collaboration and alignment between offshore teams and other departments, promoting a seamless flow of information and optimizing operational efficiency.
• Performance Analysis: Monitor key performance indicators (KPIs) related to offshore operations, analyze data, and provide insights to drive performance improvements.
• Travel and On-Site Engagement: Travel to South & Central America to spend time with offshore users, understand their needs, and strengthen relationships. Use these insights to enhance training and supervision strategies.
   

Qualifications:

• Bachelor's degree in a relevant field. Additional certifications are a plus.
• Proven experience in supervising and managing remote/offshore teams.
• Strong interpersonal and communication skills, with the ability to work effectively with diverse teams and stakeholders.
• Bilingual proficiency (English and Spanish) is highly advantageous but not required.
• Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions.
• Strong organizational skills, attention to detail, and ability to multitask.
• Proficiency in using productivity tools, systems, and software.
• Willingness to travel to Bogota, Colombia & El Salvador, between 30-40% of the year.

The expected salary range for this role is $75,000 to $80,000. The actual base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and other factors permitted by law. Decisions will be made on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

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Salary : $60,000 - $80,000