Manager- Hospice- Rocky Mount Region

Carilion Clinic Hospice- CFMH Region

Plans, organizes, directs, communicates and evaluates activities of home health and hospice departments. Serves as the appointed Administrator for Hospice. Assumes 24 hour accountability for human resources, operational performance and patient care for home health and hospice. Responsible for all complex operational and personnel issues of a legal and ethical nature. Collaborates with the Senior Director to assure that system wide standards of care, service excellence, and goals and objectives are met at the local level. Develops, implements, and monitors the fiscal budget and capital equipment needs to assure the cost effective delivery of care. Collaborates with Clinical Leaders to implement daily services and supervise clinical care of the interdisiplinary team in both business units. Responsible for medical review and reimbursement appeals process. May make home visits for patients of all ages, as required, for staff supervision/evaluation.

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  Organizes and supervises the administrative functions of hospice and home health including budgeting, accounting, data collection, record maintenance, and employment practices.
• Maintains an ongoing liaison with the governing body, professional personnel, staff and volunteers. Implements policies approved by the governing body.
• Ensures compliance with standards from all regulatory agencies including The Virginia office of Licensure and Certification, CMS, OSHA and the Joint Commission. Ensures compliance with guidelines for reimbursement from all payers.
• Maintains an ongoing plan for employee orientation, inservice training, and continuing educaation.
• Plans, develops, implements and monitors annual operating budgets.
• Plans, prioritizes, implements, and evaluates the performance improvement activities to ensure compliance with standards and regulations but most importantly, to promote a culture focused on patient safety and quality.
• Collaborates with Director to coordinate educational activites, based on ages of patients served and needs assessment to maintain staff competency.
• Arranges and negotiates services provided through contractual agreement. Ensures that annual contract credentials are documented and maintained.
• Responds to all customers' and referral source concerns. .
• Responds to all requests for information by third party payors and documents necessity of care provided.
• Ensure the accuracy of public informational materials and activities.
• Serves as communication link among physicians, staff, Senior Director, and community programs.