Technical Product Specialist

Our employees tell us that Carl's Place is the best place they've ever worked. Here's how we've earned those glowing reviews:

• Provide free lunch, snacks, and drinks to fuel you through the workday.
• Help you improve your golf game with simulators on site. Only the cool companies have them.
• Help you improve your bowling game with lanes on site. See the comment above about cool companies.
• Encourage a casual dress code. All the best work gets done in comfy clothes.
• Arrange fun initiatives like Dog Friday, where you can bring your pup to work and have an extra coworker for the day.

Job Summary

Carl’s Place, a manufacturer and retailer of do-it-yourself golf simulator equipment, is seeking an experienced and driven Technical Product Specialist. This role will require developing deep technical knowledge of the simulator technology, software, and equipment in our offering in order to support the Customer Service Team and advise customers on successful simulator setups. As a member of the Customer Service Team, the Technical Product Specialist will use their product expertise to consult directly with our Golf Room Design customers, bringing their vision to life through technical drawings and product recommendations, and will also act as an internal consultant for technical setup questions within the team.

What you’ll do…

• Gain an intricate knowledge of the Carl’s Place product offering, including product compatibility and installation requirements
• Consult and assist customers with their design projects from initial consult through product recommendations and order completion as a Golf Room Design expert
• Create scaled technical designs and room plans using design software
• Document design project records and organize and maintain related files
• Professionally communicate with customers via phone and email, some chat assistance may be required
• Assist with the creation and maintenance of internal technical product resources
• Act as an internal technical product consultant resource for the Customer Service and Marketing teams as needed
• Maintain discretion with all company information regarding customers, pricing, products, and procedures.

What you bring…

• A positive, self-starting, can-do attitude and desire to help others
• Exceptional communication skills with the ability to embody the Carl’s Place voice and adjust your approach to fit the audience
• Excellent critical thinking and problem-solving skills with a knack for anticipating questions and next steps
• Proficiency in math and measurements with a keen eye for detail and a demonstrated aptitude for space/product configuration
• Comfortable in a fluid environment, simultaneously working on multiple ongoing projects of varying timelines and levels of priority
• A desire to work independently as well as part of a closely integrated team
• The ability to prioritize time, attention, and responsibilities effectively
• Enthusiasm to gain the knowledge and confidence needed to present as a subject matter expert, both internally and externally, and drive each interaction toward success
• A high comfort level with computers including use/navigation as well as knowledge of specs, settings, and capabilities as they relate to powering indoor golf technology
• Significant affinity and aptitude for technology, specifically as it relates to indoor golf
• Strong attention to detail with the ability to identify, address, and resolve red flags or obstacles
• Ability to capture, document, and understand technical details and share that knowledge in a way that’s easily digested by the audience
• Demonstrated understanding of the importance of a consistent customer experience

Other Qualifications:

• A High school diploma, general education degree, or equivalent is required; Bachelor's degree is strongly preferred
• Experience with digital renderings or mock-ups and/or graphic design is strongly preferred
• Experience with customer support via phone, e-mail, and/or chat
• A fondness for and familiarity with golf is ideal, though not required

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Milton, WI 53563: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $55,000 - $60,000