Field service technician

Summary

The Technician is responsible for troubleshooting, diagnosis and repair of customer equipment in a shop or field environment while maintaining an acceptable level of productivity and customer satisfaction.

Essential Functions

• Promptly, at start of shift, review work schedule, check equipment and supplies required to perform the work scheduled, and prepare for operations
• Works independently with little to no supervision at times.
• Determine the technical or physical status using the on-board computer, service documents and reviewing product improvement and support programs.
• Verify findings, review readings of gauges and procedures and compare to manufactures specs.
• Prepare a plan to correct the problem consulting with co-workers or lead man when necessary.
• Order or obtain from stock or send parts to special service shop to make the appropriate tooling or alterations.
• Install, replace, re-build or repair the parts and / or equipment in a timely manner and according to specifications.
• Test the part or equipment and perform quality check after work is complete.
• Paint components and pressure wash parts and equipment when necessary.
• Perform general housekeeping duties as assigned and maintains company vehicles.
• Works to ensure departmental compliance with all safety and contamination control guidelines.
• Maintains productivity at predetermined levels.
• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and / or Experience

• Must have earned a High School Diploma, or a GED
• Successful completion of the level three service technician development program.
• 6 years in heavy equipment, engine, or electric power generation system mechanic repair.
• Have Knowledge of : Engine and equipment lines sold by the company.
• Comprehensive knowledge of the application, operation, and function of Caterpillar equipment and engines.
• Use and application of all Caterpillar diagnostic tools.
• Electrical and electronic system applications.
• Problem solving techniques and repair options for Caterpillar machines, engines, and components.

Computer Skills

Basic keyboarding skills

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel;

reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance; stoop, bend, kneel, crouch, or crawl and taste or smell.

The employee must frequently lift, carry, push, pull and / or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Employee must operate equipment in a safe manner.

Last updated : 2024-05-22