Care Specialist

Job Description -Care Specialist

Vision

The Care Specialist will help the Wellhaven Home Care team achieve our vision of enabling families to thrive in a season of need by providing compassionate and dependable in-home care. The Care Specialist will be primarily responsible for starting care with new clients, filling in caregiving as needed, and helping ensure Wellhaven Home Care standards among caregiving staff.

Responsibilities

Wellhaven Home Care Columbia Care Specialist will:

• Provide care to new clients during the onset of care
• Cultivate healthy relationships with clients and their support structures through good communication
• Train new caregivers on client-specific care to ensure successful hand-off
• Model and encourage highest caregiving standards through routine client/caregiver home visits
• Provide caregiving services to clients as needed as a fill-in
• Administrative tasks as directed on an as needed basis
• Support the overall vision and mission of Wellhaven Home Care

Profile

The ideal candidate will possess the following character traits:

• Compassion and dependability
• Strong work ethic
• Self-motivation
• Highly Relational
• Humility in receiving constructive feedback
• Good judgment
• Ability to motivate others
• Ability to give direction and feedback
• Goal Oriented
• Organized and efficient resource management
• Sense of urgency
• Resourceful and solutions-oriented
• Pleasant, joyful personality

Qualifications and Skills

• High School Diploma or equivalent
• Experience in the Senior, Home Care, or Health Care industries
• Excellent customer service skills
• Excellent written and verbal communication skills
• Must be able to pass Drug Screen and Background Check, and have a clean driving record
• Possess reliable transportation
• Flexibility to work within scheduled times

Successful Outcomes

• Start 100% of new clients with care for a minimum of 1 week
• Receive positive feedback/reviews from new clients during onboarding
• Hand off care of new clients to new caregivers with 85% success rate (i.e new caregiver continues care beyond 30 days)
• Successful working relationship with the caregivers
• Understanding and contirubuting to the culture of the organization.

Compensation: $16/hour

Benefits (after 90 days):

• Eligible for bereavement pay in certain cases
• Eligible for a raise
• Eligible for 5 days paid time off per calendar year
• Additional paid training through Care Academy
• Eligible for company bonuses
• Company provided apparel

Reports to: Director of Operations

Job Types: Part-time, Full-time

Pay: $16.00 per hour

Expected hours: No less than 30 per week

Benefits:

• Referral program

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overnight shift
• Rotating weekends

Education:

• High school or equivalent (Required)

Experience:

• Home Care: 1 year (Required)
• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Willingness to travel:

• 75% (Required)

Work Location: On the road

Salary : $16