Project Coordinator

If You Are Looking For A Great Team and have Scheduling and or Purchasing experience, We are looking for you!

We are a growing flooring company based in Louisville metropolitan area that offers its team members a great place to work with a family environment and to be part of a prestigious top of the industry company

Carpet specialists is a company that a customer can depend on to have the right knowledge integrity, great attitude and one that does it right. We are a residential and commercial flooring solution company that cares for their team.

We have been in business for 40 years and are looking to grow our team as our company grows. Since our beginning in 1983, Carpet Specialists’ commitment to excellence in flooring products and personalized customer service has been unwavering. We are known for the great care we take with clients and team members alike. If you're a person that wants to be appreciated, looking for great benefits and wants to be with a very established company, we may be the right fit for you, are you the right fit for us?

. To ensure projects are completed properly and each step is followed from beginning to end.

. Promotes and speaks highly of the business, products, and our capabilities. Promotes brand, image, and protects confidential customer and business information.

. Hours are M-F 8:00AM – 5:00PM (required 60-minute lunch).

. Will be working with different RFMS and Word applications, must be comfortable working with a computer and phone. Typing and computer skills.

. Complete next day phone calls and paperwork for Installations and Delivery.

. Communicates customer balances when asked, collects checks and processes credit card payments. Personal/Confidential information is shredded or protected in accordance with policy.

. Understands and supports sales policies and procedures to provide proper and effective treatment to all customers and suppliers.

. Willingness to learn about the flooring and details. Previous flooring experience appreciated but not necessary.

. Shares important customer praises and complaints with management.

. Anticipates needs and questions of our customers and relays appropriate information to customers.

. Assists salespeople with specific and actionable requests (wherever requests do not conflict with other responsibilities).

. Protects and builds upon the company image at all times through assisting with maintaining an organized showroom, and protects image through social media.

. Covers for other Sales support duties and responsibilities during vacation, sick, or other unexpected absences.

. Returns phone calls of all customers and prospective customers on or before when timed specified.

. Assists salespeople with various duties, including checking and responding to emails and voicemails, checking product availability, ordering samples, figuring and drafting customer quotes, entering customer quotes and purchasing from the suppliers.

· Follow established processes and procedures

· Review customer orders for purchasing, order entry, tracking, installation scheduling and follow-up

· Purchase order entry and tracking (notify sales of backorder issues)

· Monitor/maintain profit margin on jobs and notify salesperson if low

· Order materials and supplies at best possible price including freight and warehouse location

· Track product for scheduling delivery of materials by delivery team

· Efficient scheduling of the best available installation crews and communicate expectations to customers, answer questions

· Job cost all projects once installation is complete. Communicate completed jobs to billing

· Coordinate for returns of materials

· Send picking tickets to warehouse and work orders to installers daily for projects

· Works to ensure that project/department milestones/goals are met.

· Support and interfacing with clients and customers in the store

· Listen to customer needs and questions

· Understand builders, designers, homeowners, and adjust communication detail and frequency accordingly. Anticipate needs when possible.

. Performs other related duties as assigned.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Compensation package:

• Bonus opportunities

Schedule:

• 8 hour shift

Work Location: In person