What are the responsibilities and job description for the Claims Adjuster - Level III position at CARS Protection Plus, Inc.?
Job Description
Job Title: Claims Adjuster III Department: Claims
Schedule: Mon – Fri, 8AM – 5PM PM or 7AM – 4PM CST Reports to: Claims Manager
Job Description Summary
As a Claims VSC Adjuster III, you will play a key role in our operations by adjudicating engine and powertrain complex claims. This position is ideal for someone with a strong background in automotive repairs and diagnostics and a keen understanding of vehicle service contracts. Your primary responsibility will be to evaluate claims, verify service contract coverage, and ensure timely and accurate claim resolution. Your secondary responsibility will be to provide leadership and alignment with your team. You will drive accuracy, service, and alignment to our internal processes. This position is responsible for developing a high-quality customer experience by leading through change.
Key Responsibilities
Evaluate and process automotive claims in accordance with company guidelines.
Communicate effectively with service providers and customers to gather necessary claim information.
Utilize automotive parts knowledge to verify and approve the necessity and cost of repairs.
Maintain accurate records of all claims and interactions in the claims management system.
Provide exceptional customer service and support to all stakeholders.
Answer incoming claim calls within a 30 second average or less.
Effectively manage timely opening, handling, and accurate completion of all claims.
Effectively utilize all tools, technologies and reference material leading to accurate claim decisions.
Verify the best pricing for parts and labor times while avoiding unnecessary labor overlap.
Maintain a proactive approach with the handling of your workload, especially during peak volume situations.
Participate and lead ongoing training to enhance expertise in automotive systems and parts.
Drive service and quality through reviews and coaching.
Collaborate with leadership on best practices and streamlining processes.
Qualifications
High school diploma or equivalent; extensive experience in automotive services is required.
Proven experience working in an auto mechanical environment.
Prior leadership experience is a plus.
Expert knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence.
Understand and execute instructions furnished in written, oral, or diagram form.
Use Microsoft software effectively (Word, Excel required).
Strong organizational skills.