Help Desk Support Specialist Level 1

We're on a roll so we're hiring! And if you give a "sheet" about paper then that's a great start (especially if you can tolerate other tearable puns). Case Paper is a family owned business that is renowned for its commitment to extreme customer satisfaction. We're literally and figuratively "On the Case" and have been for 80 years.

Case Paper is one of the largest privately held distributors and converters of paper and board for the printing and packaging industries. We're not talking copier paper (think more about paper used for signage, brochures, or direct mail) and not the cardboard that carries your Amazon Prime orders (our products are used more for packaging cosmetics, food, technology, and cannabis to name a few). Our core values are (1) Flexible, (2) Own It, (3) Reputation Matters, (4) Teamwork and (5) Humor. It's easy to remember if you're a Star Wars fan. . . may the "F.O.R.T.H." be with you! We are always looking for those who can aspire to improve our workplace atmosphere through honest hard work, a great attitude, a little bit of curiosity, and a big sense of humor.

We’re adding a new role to our team here - Help Desk Support Specialist Level 1! What exactly does this position entail, you ask? Well, in addition to the standard battery of magic tricks and superhuman feats that we expect of all our teammates, this position’s primary responsibility is helping customers or users troubleshoot software and hardware problems.

These are the specific things that we at least are fairly certain we’d like you to undertake:

• Diagnose computer errors and provide technical support.
• Troubleshoot software, hardware and network issues.
• Train end-users how to setup and use new technologies.
• Install, configure and upgrade PC software and operating systems.
• Repair computer hardware.
• Proficient experience in printers (network & desktop).
• Provide technical support in person and remotely.
• Use specialized help desk support software to take control of end-users' computers to troubleshoot, diagnose and resolve complex issues.
• IBM Power 9 (AS400) troubleshooting experience is a plus
• “Other duties as assigned” (of course we would add this one!)

Do you have what it takes?

We’re ideally looking for a teammate with at least (2-3) years of relevant work experience in IT or educational equivalent from accredited program. It would be super if you had experience in a manufacturing environment and even better if you have worked in a technical role.

You’ll impress us if you have a college degree in related field (Information Technology, etc.) -OR- if you have commensurate work experience in related discipline(s) and/or relevant certifications. Your background should provide you the tools and ideas you need to be successful in a highly analytical and detail-oriented role. While this is a high-level contributor position, we value the hard work, experience, curiosity, and best practices you can bring from other positions and workplaces, with or without the formal education.

As the philosopher Napoleon Dynamite astutely recognized, skills are important. Here are some of the skills you just might need in this role:

• A self-starter who works independently and follows through to completion of tasks
• Proven experience as a Help Desk Support Specialist
• Knowledge of Microsoft Office Suite (Excel, Word, Outlook, Teams, SharePoint)
• An individual who excels in problem solving
• Candidate who can think outside the box
• Multitask and prioritize workload, shifting between a variety of tasks as necessary (obvs)
• Solid verbal and written communication skills with customers, suppliers, and stakeholders.
• Be someone that other people want to work with (such an underrated skill!)

All Sound Good? Here is the Silver Lining

Our Case Makes division in Indiana applies the "silver lining" aka silver film to our paper and paperboard for customers, but hey it's all in the family! At Case Paper, we value diversity and welcome all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender, national origin, disability, age, pregnancy, family status. In addition to a competitive salary, we offer 401(k), paid holidays, vacation, personal time, and sick leave, as well as multiple options for medical and dental insurance. We also offer optional life, short-term disability, long-term disability, and accident insurance. But most important, you’ll have a chance to make awesome products and work with fantastic people who are great at what they do!

Job Type: Full-time

Pay: $42,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift

People with a criminal record are encouraged to apply

Work Location: In person