Player Development Manager

ESSENTIAL SKILLS, DUTIES & RESPONSIBILITIES:

• Creates an atmosphere that induces guests to make Casino Pauma their choice of gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Maintain relationships with valued gaming guests and market our gaming product to new potential high-limit guests.
• Oversee all activities of Player Development staff, including training, hiring, and performance reviews and required disciplinary action by company policies.
• Create and implement special events for VIP guests.
• Maintains departmental work schedule to ensure proper balance of telemarketing time, casino floor duties, and support of special events.
• Provides supervisory support for the Director of Player Development to ensure all team members are provided with training, coaching, guidance, and access to the necessary resources to accomplish established objectives.
• Keeps the team informed of all casino promotions and special events
• Manages inventory and player criteria to maximize tournaments and special events yield.
• Makes comping decisions for situations involving high-value guests and responds to senior management requests and directives.
• Supports efforts to aggressively drive host activity to attain individual revenue goals and objectives.
• Effectively manages the team’s responses to detractors and other guest complaints.
• Assigns qualified un-hosted guests regularly.
• Assists in maintaining all account assignments by preparing data to validate coding and un-coding requests.
• Safeguards the confidential nature of all departmental and company records.
• Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment, and general property information.
• Keeps informed of competitive promotions and offerings.
• Safeguards the confidential nature of all departmental and company records.
• Attend and participate in meetings, completing follow-up as assigned.
• Other duties as assigned.

KNOWLEDGE OF:

• Understanding and experience in the regional gaming market.
• Operations, services, and activities of comprehensive marketing and database programs.
• The Gaming industry, including telemarketing, sales, and incentive programs.
• Procedures, methods, and equipment, including computers and applicable software applications such as word processing, email, spreadsheets, and databases, to include excellent working knowledge of Microsoft Office Suite.
• Pertinent federal, state, and local laws, codes, and regulations.

MINIMUM QUALIFICATIONS:

• 5 years of player development and marketing experience in the gaming industry.
• Must have verifiable success in being proactive in responding to changing market factors.
• Strong financial acumen and bottom-line orientation.
• Must thoroughly understand all table game products, ratings, industry terminology, theoretical calculations, competitive insights and knowledge, and gaming-related policies and procedures.
• Must know about the property and industry and effectively communicate the terms of offers and promotions.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends, and holidays
• Excellent communication skills and friendly, outgoing personality required.
• Must be a proven self-starter, flexible, versatile, and responsible.
• Prior customer service and sales experience preferred.

EDUCATION:

• High school diploma or GED (required)
• BS/BA – Business Administration or related field preferred

LICENSE REQUIREMENTS:

Must be able to successfully pass a pre-employment drug screen and background investigation and maintain a Pauma Gaming Commission License.

PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)

• Constantly walking, standing, hearing, seeing, and talking
• Frequent eye/hand coordination and handling
• Occasionally balancing, bending, reaching, twisting, sitting, holding, wrist motion, reading, and stooping
• Constantly lift or carry 20 pounds, unassisted, in performing specific tasks as assigned.