What are the responsibilities and job description for the Registration Office Assistant - Full-Time position at Cass Health?
- Position SummaryThe Registration/Office Assistant I registers patients in the AMC, Main Registration, and/or Satellite Clinic locations. Registration is performed in an efficient and orderly manner while ensuring that accurate patient information is collected and entered into the system. The Office Assistant I also performs basic appointment scheduling functions and may also answer calls coming into the hospital and/or clinic.
- Education and Experience RequirementsEDUCATION:Required:High School diploma or GEDWindows based computer knowledgePreferred:LICENSES AND CERTIFICATIONS:Required:Valid Drivers LicensePreferred:TRAINING AND EXPERIENCE:Required:Must be able to type 40 wpm accuratelyMust have excellent communication skills and a pleasant speaking voiceMust be able to work under pressure and work with frequent interruptionsMust be able to adapt and work with a flexible work schedulePreferred:Previous registration/office experience
- Essential Job Functions
- Exhibits basic knowledge of scheduling for providers and departments. Understands differences between departments/providers, visit types and appointment durations.
- Accurately registers patients by collecting and entering patient demographic and insurance information, verifies insurance eligibility using Epic RTE or other resources and accurately updates insurance accordingly. Verifies patient name and DOB on armband before placing on patient.
- Demonstrates ability to set up and change guarantor accounts correctly, including for worker’s compensation and auto accidents. Competently creates a claim info form as appropriate or ensure that previous claim info form is attached to visit when necessary.
- Identifies Business Health services by adding the correct entity to specialty billing, getting Release of Information form signed by patient and distributing employment exam forms to patient as needed. Correctly registers workers compensation and other accident related appointments and services (guarantor account, insurance, injury forms).
- Collects patient copays at time of service. Displays knowledge of posting copays and payments as well as balancing cash drawer at end of shift.
- Exhibits basic knowledge of phone operations; answering, placing on hold, and transferring calls. Clearly announces overhead pages.
- Ensures patient name and DOB are on all pages of paperwork and forms that are designated to be sent to HIM for scanning.
- Demonstrates the ability to handle patient needs in both simple and complex situations, giving precedence to patients with emergent needs, in a calm and timely manner. Also displays ability to construct clear and concise patient messages and relay information to appropriate staff in a timely manner.
- Has knowledge of opening and closing procedures; locking doors, putting PHI and money in locked cabinet.
- Shows initiative to assist with registration WQs and has knowledge to make accurate corrections.
- Performs all other duties as assigned.
Location: Cass Health · REGISTRATION
Schedule: Full Time, Other, 72-80
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