Senior Regional Rep

Career Area: Marketing / Sales / Product Support Job Description: As the Regional Representative, you will be responsible for generating, developing, quoting, negotiating and closing sales of the MineStar Solutions portfolio of products and services. You will be accountable for owning, developing and maintaining a strong relationship with the Caterpillar Dealers in your assigned territory, whilst achieving high degrees of customer satisfaction. You will provide Voice of Customer (VOC) and Voice of Dealer (VOD) to other Mining Technology teams, including product certification, development, support, deployment, and application consulting teams. You will also be responsible for analyzing the territory market opportunities and trends to assist in the development of the annual business plan, dealer growth and development plans, new markets development and marketing plans. You will work together with commercial support and product teams to develop commercial offers and programs. Additionally, you may be involved in trade and customer association events as well as other activities to assist in the execution of the product strategy. To be successful, the Regional Representative will understand the value drivers for mining customers, for a variety of both with a particular focus on underground and surface mining applications, as well as profit streams throughout the customer and product/services lifecycle. Job Duties: o Understand mining customer buying behaviors and needs. o Manage Dealers and mining customers in the assigned territory and achieve annual operating plan. o Regularly monitor and report accurately on progress and results through the use of Salesforce CRM online tool. o Participate in monthly forecast review meeting. o Analyze new markets, competition, and economic & industry trends within the assigned territory. o Actively engage in business development and initiate product certifications in new markets. o Actively engage and carry out dealer development activities. o Monitor and grow customer loyalty drivers and satisfaction. o Execute support and sales variance within pre-established budget and guidelines for territory. o Conduct/participate in customer/dealer training events and application support from field and dealers. o Execute commercial programs and campaigns within the territory, including the commercial aspects of technology hardware and software upgrades. o Provide input, including Voice of Customer and Voice of Dealer, to Mining Technology teams to determine industry solutions and marketing strategy. o May establish trade association relationships and act as a key liaison. o Establish and monitor policies and guidelines for the project to ensure specific, management goals are met and desired results are achieved. Basic Qualifications: o A college or university degree in marketing, business, finance, information systems, or engineering or equivalent experience. o 5 plus years of experience in commercial, marketing, operational technology, information technology, or mining industry. o Spanish and English speaker Top Candidate qualifications: o Self-starter, sound commercial and business judgment, analytical skills, leadership skills, and communication skills. o Understanding of mining technology and the value created by the solutions in this space o Dealer/Channel management experience. o Business development experience (new markets). o Project development experience. o A well-developed perspective/understanding of mining customers' business needs. o Understanding of Caterpillar Dealer organization, competitive merchandising programs, and mining operational value drivers. o Ability to work independently in the field in a fast-paced environment. o Previous experience working in mining or having a mining engineer degree. o English language – fluent skills Additional information: o The location for this position is in Panama City (Panama) OR Mexico City (Mexico). o Reallocation Assistance is not available. o This position will require up to 50% travel both domestically and internationally. The Caterpillar Code of Conduct states that we will select and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, gender identity, sexual orientation, age or disability. In this company we do not request pregnancy tests, nor HIV tests as requirements for employment entry, permanence or promotion. Final details Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status. Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Submit your information to our Talent Network here. There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.