Intake Coordinator

Job Title: Ambulance In-Take Coordinator

Company: Cataldo Ambulance Services, Inc.

Location: Somerville/Malden

Job Type: Full-time

Job Description:

Cataldo Ambulance Services, Inc. is seeking a highly motivated and detail-oriented Ambulance In-Take Coordinator to join our team. This critical role will be responsible for managing various aspects of the in-take process, ensuring the smooth and efficient financial clearance of ambulance trips. The Ambulance In-Take Coordinator will work closely with Dispatch, patients, and insurance providers to facilitate proper documentation, insurance authorizations, and payments, ultimately ensuring the seamless provision of our life-saving services.

Key Responsibilities:

• Will Call Management: Handle incoming calls from patients and medical facilities to schedule non-emergency ambulance services, ensuring accurate and efficient scheduling of trips.
• Insurance Documentation: Verify and collect necessary insurance information from patients and facilities, including but not limited to insurance cards, policy numbers, and patient demographics.
• Insurance Prior Authorizations: Communicate with insurance providers to secure prior authorizations for ambulance services, following up as needed to ensure timely approval.
• Payment Collection: Collect co-pays, deductibles, and any other patient financial responsibilities, and ensure accurate documentation and processing of payments.
• Billing Information: Enter complete and accurate patient and trip information into the company's billing system, and maintain detailed records of all transactions and communications.
• Compliance: Ensure all activities and documentation adhere to company policies, healthcare regulations, and insurance requirements.
• Team Collaboration: Collaborate closely with Dispatch to ensure trips are financially cleared in a timely and organized manner, allowing for the efficient dispatch of ambulance units.
• Customer Service: Provide exceptional customer service by addressing facility/patient inquiries, resolving issues, and maintaining a professional and empathetic demeanor during all interactions.

Qualifications:

• High school diploma or equivalent; additional education in healthcare administration or related field is a plus.
• Proven experience in a medical billing, insurance coordination, or healthcare administration role.
• Strong understanding of insurance verification and authorization processes.
• Excellent communication and interpersonal skills.
• Attention to detail and strong organizational abilities.
• Proficiency in computer applications and data entry.
• Knowledge of medical terminology is a plus.
• Ability to work effectively in a fast-paced and high-stress environment.
• Commitment to maintaining patient confidentiality and adhering to ethical and professional standards.

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• 401(k) plan
• Paid time off
• Opportunities for career advancement and professional development
• A supportive and collaborative work environment

Cataldo Ambulance Services, Inc. is an equal opportunity employer committed to promoting diversity in the workplace. We encourage all qualified candidates to apply and welcome applications from underrepresented communities.

If you are a detail-oriented professional with a passion for providing exceptional patient care and have experience in medical billing or insurance coordination, we invite you to join our team as an Ambulance In-Take Coordinator. Apply today to contribute to our mission of saving lives and ensuring the highest standard of care for our patients.