What are the responsibilities and job description for the Descanso Beach Club - Server position at Catalina Island Company?
About the Company:
Catalina Island Company, the resort operator on Catalina Island, is located 22 miles off the coast of southern California and offers an abundance of amenities including Descanso Beach Club and Canyon, Island Spa Catalina, Pavilion Hotel, Avalon Grille, state-of-the-art beachfront conference and meeting space Catherine’s Terrace, as well as Banning House Lodge & Villas, Harbor Reef Restaurant and Harbor Sands in Two Harbors. The Catalina Island Company boasts more than 25 activities and tours designed to introduce visitors to the island’s natural beauty and rich history including the Zip Line Eco Tour, East End Adventure, Undersea Expedition and many more.
We are committed to encouraging and developing our team in a world class environment and are continuously developing the products and services we offer to increase the standards on Catalina Island – “California’s Island Escape”.
The Role:
The incumbent is responsible for accurate taking of orders, fulfillment of orders and exhibiting above average guest relation skills.
Responsibilities:
The incumbent is responsible for:
- Being knowledgeable of all menu items.
- Taking cocktail and food orders
- Accurately enter orders into the P.O.S. system
- Transferring food/cocktails to tray from hot and cold stations
- Serves guests in a timely fashion
- Provides attentive service at all times, removing soiled dishes after each course
- Offers dessert, coffee or after dinner drinks
- Maintains cleanliness of all dining and service areas
- Helps restock all linen, china, silverware and glassware
- Restocks and refills condiments, etc.
- Work with team to maintain high quality standards and deliver exceptional service consistently.
- Create and maintain a positive, energizing work environment.
- Maintain safe working conditions and ensure safe work practices are followed to avoid accidents/injuries. Ensure health and safety policies are adhered to at all times.
- Work with managers and other team members to support sales promotions.
- Must maintain a positive attitude toward work, colleagues and interface with guests in a congenial and polite manner.
- Be knowledgeable on the Company’s activities and various venues in order to recommend and/or upsell
Language Skills:
Ability to read, analyze and interpret general business periodicals, technical procedures, or governmental regulations. Ability to effectively respond to questions from managers, clients, customers and the general public. Bilingual English/Spanish preferred.
Physical Requirements:
- Requires visual acuity and ability to hear to clearly communicate with Managers, coworkers and guests.
- Must be able to sit, stand and walk for extended periods of time.
- Must be able to lift up to 20 lbs.
Qualifications
Minimum Qualifications:
- Must have a strong passion for exemplary customer service both internal and external
- Must have a can-do attitude
- Serve Safe Certificate
Education and/or Experience:
- Requires a minimum of one (1) year Food & Beverage experience in an upscale restaurant or high end resort
- Must have working knowledge of Micros Point of Sale system or similar program
Job Type: Temporary
