Scheduling Coordinator

Description

Position Summary:

The Scheduling Coordinator provides support to the staff in Refugee & Social Services. Key responsibilities include data entry, greeting clients, and scheduling medical appointment and client meetings for RIS staff. This position offers a flexible work schedule and the option to work from home on a limited and pre-approved basis. 

Accountability:

The Scheduling Coordinator is accountable to the Refugee Social Services Program Manager.

 Qualifications:

• Experience providing administrative support for 1 to 2 years and/or Associate Business degree preferred.
• Experience working in a database, preferably Salesforce.
• Computer skills, including experience with Google, Microsoft Windows and Office Suite, and ability to learn new software and systems.
• Ability to speak multiple languages preferred.
• Strong organizational skills with ability to prioritize projects and tasks.
• Ability to work with minimal supervision, take initiative, and manage multiple projects with changing priorities.
• High level of accuracy and attention to detail.
• Excellent written and verbal/oral communication skills.
• Strong interpersonal skills and ability to work effectively with others as part of a team.
• Ability to develop rapport with people of all ages, backgrounds, and economic resources, and to treat others in a friendly, courteous, appreciative manner.
• Ability to make decisions, address conflict and problem solve.
• Flexibility and ability to handle stress or new or undefined situations.
• Ability to maintain confidentiality concerning volunteers, clients, children, and staff or agency business.
• Sensitivity to issues related to literacy, immigrants, refugees, women, poverty, and mental illness.
• Commitment to the CMC mission and the values of the Sisters of Mercy.

Administrative Team Responsibilities:

• Schedule meetings, secure and reserve space for meetings.
• Schedule and track medical appointments for all newly arriving refugees.
• Coordinate with R&P case managers to assist with medical appointments for new refugees.
• Respond to phone calls and emails, track and follow up on correspondence.
• Assist clients in connecting them to appropriate staff and/or resources.
• Support data entry and tracking of client information in Salesforce where needed.
• Create and pull reports from Salesforce as needed.
• General filing and archive support.
• Work with clerical/administrative volunteers to accomplish responsibilities.

General Agency Duties

• Maintain clean and organized workspace.
• Be knowledgeable about community resources and provide referrals to those who inquire.
• Behave as a professional representative of CMC and communicate the mission and activities.
• Serve on CMC event committees as needed.
• Assist with the shared staff responsibilities for security of the clients/volunteers and building.
• Perform other duties as requested/assigned.

Requirements

Physical Work Requirements

• While performing the duties of this job, the employee is regularly required to talk and hear. 
• The employee regularly is required to stand, walk, sit for extended periods of time, work at a computer, and engage in repetitive hand and/or wrist movements. 
• The employee occasionally lifts and/ or moves up to 40 lbs. 
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.