Business Operations Coordinator

Business Operations Coordinator

The Business Operations Coordinator is a key position within the Business Operations department, for Catholic Health Good Shepherd Hospice & Home Care, supporting our patients, families, affiliates, and internal departments. The primary focus of this position is to execute the operational direction of the organization by managing staff, projects, workflows, interdepartmental & affiliated partner coordination, internal/external customer service, data analytics, data entry, revenue-cycle coordination & document processing, compliance documentation processing, all associated software usage, process improvement & implementation(s), as well as escalation mitigation. This position will serve as support, to execute and ensure operational decisions are implemented accurately and efficiently without unintended consequences.

Coordinator, Business Operations General Responsibilities:

• Fosters a team environment of exceptional customer service and collaboration, accountability, participation, cooperation, teamwork, and professional growth
• Establish, track, and report on key metrics as manager for the team; evaluates resources and develops a high performing team
• Interdepartmental quality coordination of workflows and projects
• Managing and covering staff in relation to; all business operational needs, internal/external live on-site and virtual customer service
• All assigned documentation processing and data entry to completion timely, including escalation mitigation management
• Coordination of efforts to resolve technical and quality issues
• Supports financial performance, including revenue-cycle and cost control
• Develop, evaluate, and maintain tools (e.g. dashboards, reports, etc.) to track, prepare and communicate data/information to various stakeholders
• Identify opportunities and prioritized efforts to mitigate risk
• Coordinates process improvement, implementing quality assurance processes, as well as tracking, and reporting on key metrics; using data driven approach
• Support the creation and implementation of a long-term process improvement path to simplify and streamline processes, removing inefficiencies
• Performs other duties as assigned to promote the accomplishment of organizational goals

Degree Requirements and Minimum Experience Required:

• Bachelor’s Degree required; MBA preferred
• Strong relationship building, department management, analytical assessment, and project management experience, with demonstrated increase in responsibility and project complexity
• Staff oversight preferred
• Hospice and/or Home Care experience preferred

Skill Requirements:

• Strong project analysis, project management (multiple projects simultaneously), problem solving, brainstorming and planning skills required. Strong quantitative and analytical abilities are essential
• Able to deliver clear and concise presentations and to write clearly and effectively
• Ability to analyze, diagnose, suggest and implement process change
• Must possess a broad range of entrepreneurial talents and be success-driven/results-oriented in a complex and fast paced work environment
• Effective influencing, negotiation, relationship-building and communication (written and verbal) skills are essential with demonstrable sensitivity to communication in a complex environment, including ability to effectively and confidently interact with all levels of management
• Strong business analytic skills, including working knowledge of healthcare industry, operations and information systems, and home care and hospice reimbursement
• Working knowledge and inexperience in database management is desirable. Familiarity with Excel, Smartsheet, and/or other applicable software