What are the responsibilities and job description for the Office supervisor position at Catholic Health?
Job Description
Overview
The Office Supervisor will provide support to the Office Manager for the overall administration and coordination of practice activities of a single or multiple, onsite or offsite practice(s), as applies.
Job Details
Responsibilities :
- Assists the Office Manager on all day business operations, including accounts payable and receivables, budget analysis, staff payroll, personnel interactions, billing, email and phone communications.
- Acts as a back up to the Office Manager;
- Supports administrative decision and changes within the department;
- Ensures adequate staffing is present at all times in order to provide services in a prompt, efficient manner;
- Assists with the oversight of training, directing, and coaching of staff;
- Assures calls are promptly answered, screened, messages are accurately recorded and distributes to appropriate personnel;
- Monitors and reports on activities related to the achievement of organizational goals as assigned;
- Brings to the Office Manager attention when policies and procedures require update.
- Assists Office Manager with communication to all employees and providers regarding the newest information available pertaining to the efficient operation of the Practice.
- Maintains all data, files, and manuals in accordance with established policy, procedures, and regulatory agencies;
- Verifies validity of insurance information and enters data into EPIC;
- Collects and collates all necessary patient information related to demographic, financial, and insurance status to include but not limited to : ability to pay, Medicare / Medicaid status and all third party payors;
- Obtains pre-certification and authorizations required for inpatient admission or ambulatory encounters from insurance carrier or managed care company and verifies in advance coverage limits, deductible amounts, and pre-existing clauses on all procedures;
- Performs Daily Appointment Reconciliation to ensure the full capture of all inpatient and outpatient surgical cases and ambulatory visits;
- Collect, collates and transmits surgical inpatient and outpatient charges to Revenue Cycle team;
- Assists the Office Manager in working closely with Revenue Cycle team to monitor and improve A / R aging, working to improve revenue projections set forth within each department's budget;
- Assist entering charges for all inpatient, outpatient, and office visits;
- Reconciles changes to office schedules, patient / list sign in sheets, hospital census, logs, etc. to communicate and report discrepancies;
- Assist Office Manager with special initiatives such as but not limited to Meaningful Use, PQRS, Performance Improvements
- Assists Office Manager with the orientation of new employees;
- Assists Office Manager as directed with any needed or required office activity.
- Participates in staff meetings and huddles as appropriate.
- Adheres to all organizational policies and procedures.
Requirements :
High school diploma or GED with concentration of courses in Secretarial Science, Associates Degree in Healthcare or Business Administration required.
Bachelor's Degree preferred.
- Knowledge of Outlook, Word, Excel, Database and Power Point required; Must be flexible and able to work in stressful environment.
- At least 5 years administrative / clinic management experience; competence in applying general operational and personnel practices, accounting / budgeting principles and coordination of clinic administrative functions.
Salary Range
USD - USD / Hr.
This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate’s qualifications, skills, competencies, and experience and position location.
The salary range or rate listed does not include any bonuses / incentive, differential pay or other forms of compensation that may be applicable to this job and it does not include the value of benefits.
At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.
Last updated : 2024-04-30
