What are the responsibilities and job description for the Patient Service Representative, New England Heart and Vascular Institute, Per Diem position at Catholic Medical Center?
New England Heart and Vascular Institute
100 McGregor Street, Manchester, 03102
The New England Heart & Vascular Institute at Catholic Medical Center is a nationally recognized center of excellence in the diagnosis and therapeutic management of cardiovascular disease. As a patient, you have access to the expertise of the region’s most highly trained, board-certified cardiologists and cardiac surgeons, who are experienced in the latest cardiovascular treatments and procedures. By collaborating with hospitals throughout New Hampshire, patients have access to the latest cardiovascular care. Procedures are done at CMC, with diagnostic and follow-up up care at their local community hospital.
POSITION SUMMARY:
Acts as a representative in all areas of clerical & administrative support. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics, retrieving and updating medical records, collecting fees and performing general clerical and other duties as assigned in accordance with the Joint Commission, NCQA and government standards, as well as policies and procedures of the Vein & Vascular Center.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Under the direction of the Director of Operation and within established policies and procedures, the Patient Service Representative performs the following essential functions:
- Answers phones and greets visitors, providing information, taking messages, screening and routing calls appropriately.
- Greets and registers patients; notifies medical staff of their arrival.
- Takes service off in the a.m. and back on at the end of the day
- Checks patients in and out on patient days, creating charts, verifying patient information, and photo copying insurance cards. Checks for co-pays and overdue balances, referring patients to Patient Account Representative. Enters the patient information into the computer.
- Backs up other front office duties, as needed, such as vacation or sick times.
- Verifies current demographic and insurance information.
- Photocopies or scans and inputs patient demographic information, insurance data and all other information into practice management, EMR and hospital systems.
- Collects and reviews all registration and required patient forms for accuracy and completeness.
- Performs chart prep functions to include scanning and indexing. Sends out medical record requests to referring providers.
- Collects and post patient co-pays.
- Interacts with patients regarding complaints for effective and immediate response and resolution. Refers to Practice Manager as appropriate.
- Receives incoming telephone calls, either directly or from the switchboard.
- Takes messages to include appropriate patient/caller information.
- Interacts and assists other office staff in continuing follow of timely patient appointments.
- Schedules patient appointments as needed.
- Attends required meetings and educational seminars.
- Performs similar or related duties as assigned or requested.
KNOWLEDGE, SKILLS AND ABILITIES
Individuals must possess the following knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities and to possess the necessary physical requirements, with or without the aid of mechanical devices to safely perform the essential functions of the job:
- Ability to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to life, carry, push, or otherwise move objects, including the human body. Involves sitting most of the time, but may involve walking or standing for brief periods of time.
- Ability to maintain good communications establish and maintain positive working relationships with coworkers, referral sources, hospital employees, and third party payers.
- Ability to endure periods of heavy workload or excessive stress; ability to work with frequent interruptions and respond appropriately to unexpected situations.
Education:
- High School diploma or equivalent.
Experience:
- Two years of related work experience in a hospital or medical office setting preferred.
Licensure/Certification:
- None
Salary : $31,900 - $40,300
