Medical Receptionist

Required Skills & Education

Top 3 Skills:

• Proficient typing speed of 30 NWPM (certification required).
• Exceptional customer service skills, including strong telephone techniques and etiquette.
• Ability to manage multiple tasks simultaneously, work independently, and perform under pressure.

Education:

• High School Diploma or equivalent from an accredited institution.
• At least one year of recent experience in a customer service role, preferably within the managed care or health insurance industry.

Position Purpose: This role is intended as a temporary position with the potential for full-time employment based on performance.

Responsibilities:

• Call Management: Handle incoming and outgoing calls, accurately document interactions using CRM, and ensure proper coding and logging.
• Appointment & Transportation Coordination: Assist members, providers, and KHS departments with scheduling medical appointments and arranging transportation.
• Issue Resolution: Collaborate with members and providers to resolve healthcare service concerns and identify, investigate, and report issues to management.
• Communication: Use effective communication techniques to foster positive relationships with members, providers, and other KHS departments.
• Reporting: Prepare and submit reports through appropriate administrative channels.
• Documentation: Draft simple letters, memos, confidential reports, and complete standard forms based on received information.
• Customer Service: Answer phones within a specified timeframe while maintaining high-quality customer service.
• Training Support: Assist the Member Services Trainer in onboarding new Member Services Outreach Specialists.
• Office Equipment: Operate office machines including copiers, fax machines, and multi-line telephone systems.
• Project Assistance: Support management and other departments with special projects as needed.
• Compliance: Follow all company policies and procedures related to employment and job responsibilities.
• Punctuality & Attendance: Maintain consistent punctuality and attendance as a key requirement of the role.

Day-to-Day Work

The role involves daily and extensive interaction with members and providers both over the phone and in person. Responsibilities include resolving issues, explaining benefits, responding to service requests, and performing a variety of clerical tasks.