Desktop Support

Consultant Title: “Desktop Support IV Consultant

Duties/Responsibilities:

• Help design, implement, and maintain core enterprise end user computing management and software distribution infrastructure such as Microsoft Endpoint Configuration Manager (MECM, formally SCCM) and Azure Endpoint Manager (formally Intune).
• Support, monitor, and maintain virtualized end user computing platform such as VMware Horizon View, VMware App Volumes, and VMware Dynamic Environment Manager.
• Serves as a subject matter expert (SME) for software application lifecycle (preparation, packaging, deployment, and maintenance) across both physical and virtual environments, including continual process improvement of software application lifecycle.
• Create, manage, and maintain Active Directory Organization Units (OUs), Computer Objects, Group Policy Objects (GPOs), and associated custom GPO templates to ensure appropriate policy distribution.
• Serve as an expert consultant and collaborate with district staff, including Desktop Engineers, Server/Storage Admins, Network Engineers, and Help Desk Technicians, in the day-to-day support of enterprise infrastructure.

Knowledge, Skills & Abilities:

• Demonstrated skill in administering enterprise level end user computing management and software distribution technologies.
• Demonstrated skill in working in a large enterprise environment supporting and maintaining core Microsoft technologies including Windows 10, Windows Server 2016/2019, and Active Directory.
• Demonstrated ability of resolving complex Windows desktop and virtualization issues.

Desired Skills & Experience:

Physical Endpoint Management

• Microsoft Endpoint Configuration Manager (MECM, formally known as SCCM)
• Image Creation & Maintenance
• Microsoft Endpoint Manager (MEM, also known as Intune)
• Autopilot
• Intune Policies
• Hardware Lifecycle
• BIOS/Drivers
• Specification Recommendations
• AD/GP/AAD administration
• DNS/DHCP administration
• Printing/Microsoft Print Services/PaperCut

Virtual Desktop Infrastructure

• VMware vSphere/vCenter/ESXi/vSAN
• PowerShell/VMware PowerCLI Scripting
• VMware Horizon/App Volumes/Dynamic Environnent Manager
• Operating System administration and optimization for virtualized environments
• Azure Virtual Desktop (AVD, formally known as WVD)
• Nvidia GRID vGPU
• Defender for Endpoint/Microsoft 365 Security
• Wyse Management Suite/Wyse OS/Thin-Client Management

Software Lifecycle Management

• Software Installation Packaging & Patching
• PowerShell/Batch Scripting
• Software Deployment Methodologies
• License Models (e.g., Perpetual, Per User, Per Seat, Concurrent Use, Site, etc.)
• Basic understanding of Database design, structures, and processes.