NOC Analyst

NO C2C /NO Sponsorship /Direct Hire/ONSITE/100% Medical and Dental Paid

CBTS is searching for a Network Operations Center Engineer to provide critical support and maintenance to our cloud, colocation, and telecom customers. As the first line support for enterprise level customers, our NOC Engineers troubleshoot a variety of advanced issues and assess and escalate tickets to vendors and inside engineering staff

NOC Technician

We are looking for a NOC Engineer to join our team at Network Operations Center located in Blue Ash, OH. If you are ready for the rewards, challenges and responsibilities that come with working in a high-energy, fast-paced environment, then read on!

The ideal candidate will have a minimum of 1.5 years of data center or comparable technology experience, preferably with a Bachelor’s or Master’s degree in a related field. Vendor certifications and/or experience may be considered as an alternative to the degrees. This position is on-site at our Blue Ash location and cannot be done remotely. On-Call - Yes They use a staggered shift to cover 7AM-11PM

Responsibilities:

• Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and coordination with partners on network optimization.
• Undertake data network fault investigations in network environments using information from multiple sources.
• Secure network systems by establishing and enforcing policies, defining and monitoring access
• To handle activation/installation/upgrade calls
• Provide remote troubleshooting and fault finding assistance and guidance if issues occur upon initial installation.
• Coordinate with vendors and update customer regarding network maintenances.
• Speak to customers via email and phone for requirements capture/update. Proper update notes to customer within given timeline.
• Proper coordination with vendors to resolve the issue, also, to initiate escalations as per the SLAs in-place and internal policies.
• Coordinate with vendor Service Managers proactively to maintain the network stability.
• The successful candidate will be able to understand and drive solid requirements and then use those to deploy, configure, test, and activate networks.
• SolarWinds: Monitor customer network and coordinate proactively with customer and vendor to troubleshoot the issue(s).
• To prepare reports daily / monthly / quarterly and otherwise as required.
• Monitor video circuits on NimbraVision monitoring tool

Requirements:

• Cisco Certified Network Associate (CCNA – Minimum)
• Hands on configuring and troubleshooting experience on router, switches / firewalls / multiplexer/ networking devices
• A solid understanding of the OSI or TCP/IP model
• A good understanding of, and experience with, most of the following network technologies: 802.1q, HSRP, OSPF, BGP, NAT, ACLs, IPSEC, and SNMP. Knowledge of MPLS, LDP, and VRFs strongly desired
• Excellent cross-team collaboration, technical skills, and clear communications are required
• Experience / knowledge on tools like SolarWinds, WhatsUp Gold etc.
• Good knowledge on SolarWinds tools NPM, NCM and NPM is a plus
• Flexibility to work on 24*7 environment

Cincinnati Bell Technology Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Blue Ash, OH 45242: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Will you require C2C or Sponsorship Now or in the Future?

Experience:

• Network Monitoring: 2 years (Required)
• Firewall, Router and Switch configuration: 1 year (Required)
• EIGRP, OSPF and BGP protocol: 1 year (Required)

License/Certification:

• CCNA (Required)

Work Location: One location