Health Unit Coordinator

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Health Unit Coordinator Location Brunswick Facility Brunswick Family Hlth Ctr Department Emergency Services-Brunswick-Emergency Services Job Code B12012 Shift Day/Evening Rotation Schedule 9:00am-9:30pm/9:30am-10:00pm Job Summary Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as the No. 4 hospital in the nation, according to the U.S. and World News Report. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world As a Health Unit Coordinator, you will be responsible for providing a high level of customer service to patients, families, visitors, and other caregivers to promote and support positive patient experiences. Your primary duties will include, but are not limited to: -Performing administrative and clerical duties. -Maintaining communication with patients, families, and other caregivers. -Conducting patient orientation and ensuring patients' needs are met. -Assisting with patient admissions, transfers, and discharges. The ideal candidate is someone who: -Is professional, reliable, and punctual. -Demonstrates a strong work ethic in a team environment. -Is technologically proficient. -Has excellent communication skills. -Can effectively multi-task while paying attention to details and staying organized. This is an excellent opportunity for someone who is looking to build a career at a hospital that prioritizes career growth, learning opportunities, and employee wellness. This opportunity also offers tuition reimbursement after one year of employment. Cleveland Clinic provides what matters most: career growth, delivering world-class care to our patients, continuous learning, exceptional benefits and working for an organization that offers many long-term career paths. Join us and experience a culture where opportunities to advance and the support to get there go hand-in-hand. Job Details Responsibilities: Conducts an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients. Responds to patient call lights in a manner that expedites appropriate follow through. Makes rounds on patients throughout their hospital stay. Communicates and facilitates communication with patients, families, other departments and health care team members regarding patient care. Assists with processing patient admissions, transfers and discharges. Provides concierge service to assist patients and families with way finding and directs them to available resources. Assembles and maintains patient medical records and other documents related to patient care. Assists with unit clerical functions. Assists in trouble-shooting equipment failures such as call system, portable phones, WOWs and other unit devices. Other duties as assigned. Education: High School Diploma or GED required. College degree preferred. Certifications: None required. Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Work Experience: Minimum 1 year experience in a customer service-related role. Prior job experience with typing or computer training or equivalent coursework. Microsoft Office experience preferred Physical Requirements: Requires full range of motion, manual and finger dexterity and eye-hand coordination. Requires frequent data entry, standing and walking for extensive periods of time. Requires normal or corrected speech, hearing and vision. Requires some exposure to communicable disease or body fluids. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after 90 days. Cleveland Clinic Health System administers an influenza prevention program as well as a COVID-19 vaccine program. You will be required to comply with both programs, which will include obtaining an influenza vaccination on an annual basis, and being fully vaccinated against COVID-19, or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future. What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries. For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home. Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.