NOC Technician-REMOTE

Why CCI? CCI Systems, Inc. is an Employee-Owned Telecommunications Company based in Iron Mountain, MI with 60 years of industry knowledge and experience. Our outstanding team-based work culture and environment has allowed us to grow, develop, and retain long-term employees. We offer a comprehensive benefits package, competitive pay, flexibility, paid on the job training, overtime, professional development, and inspire you to be bold, yet accountable. We value our employee’s hard work and determination and REWARD results all while having fun!

Our mission is to make life better by connecting people through innovative communication systems.

We are seeking Network Operation Center (NOC) Technicians to proactively monitor, troubleshoot and support customer networks. The ideal candidate will have experience in a network support role with great time management and organizational skills. Must also maintain a high level of accuracy and deliver outstanding service to our customers as well as collaborate with our internal teams.

Responsibilities:

• Achieve and maintain a technical familiarity with a variety of customers statement of work (SOW) and networks.
• Accurately document troubleshooting completed via the ticketing systems.
• Provide assistance and escalation for NOC team members in remote support process to resolve customer network incidents.
• Monitor, troubleshoot, and support internal and external customer networks, servers, applications, and virtual infrastructure.
• Create and manage vendor support cases on customer behalf.
• Maintain documentation and perform proactive maintenance on customer networks.
• Perform standard operating processes for customer support and onboarding activities.
• Motivate and lead by example in a team environment.
• Collaborate with teammates and on a consistent basis.
• Maintain departmental knowledge resources.
• Provide weekly and/or monthly reporting on trends and activities, if requested.
• Other duties as assigned by management.

Qualifications we are looking for

• Associate degree in an IT-related field and/or equivalent network support experience required.
• CCNA, NET or equivalent associate-level industry certifications preferred.
• Experience within the Service Provider industry, Enterprise Networking, and WAN is preferred.
• Experience troubleshooting Access platforms such as: FTTH, DSL, CMTS, DOCSIS, Cell Backhaul, and Carrier Ethernet is preferred.
• Knowledge and troubleshooting of Internet technologies such as: IPv4, IPv6, DNS, DHCP, SIP and MGCP VoIP, BGP, OSPF, GRE, IPSEC, VRF, RADIUS, TACACS.
• Proficient understanding of video product delivery, including cable television, satellite television and IPTV.
• Proficiency with VOIP Telephony.
• Strong verbal and written communication skills, with the ability to interface and communicate effectively and efficiently with customers and team members.
• Ability to be assigned, prioritize, and complete multiple tasks and projects within timelines.
• Willingness to learn; adapts and accepts increased responsibility.
• Highly responsible, resourceful, accurate, dependable, and self-motivated.
• The ability to embrace corporate values, understands the company mission, and exemplifies CCI leadership behaviors.

Shifts available are full-time. 2nd shift is between the hours of 4:00 pm-12:00 am and 3rd shift is between the hours of 12:00 am-8:00 am. Shifts can vary outside these windows, including the potential opportunity to work 4-10’s. Shifts include at least 1 weekend shift per week and holidays on rotation. Must be flexible, and willing and able to work outside normal business hours as necessary.

Additional Information:

• Potential for growth within a 3-tier leveling system, and beyond!
• Performance-based quarterly bonuses offered!
• Our Network Operations Center is open 24/7/365.
• This is a remote position, and our office is in Iron Mountain, MI. If you are within a commutable distance and would like to work from this office, it may be an option.
• We do not sponsor applicants for work visas.

CCI Systems, Inc. is an Affirmative Action/Equal Opportunity Employer.