Call Center Advisor

CCIM Institute’s member services team is looking to add a talented Call Center Advisor to join a dynamic group of professionals that are dedicated to advancing the commercial real estate profession.

Based in Chicago, CCIM Institute is a trade association that educates and equips commercial real estate professionals who shape the built world. But we’re not just invested in our members - we’re also invested in our people.  We know that our overall success is a combined effort, and we strive to provide opportunities for our staff to learn, grow and thrive. Visit www.ccim.com/careers to learn more about our culture and work environment. 

And, while work experience and educational preparation are certainly important, we don’t hire resumes.  We hire talented individuals based on our culture and values – the core of which centers around our commitment to uphold a supportive work environment that fosters trust and mutual respect.

CCIM offers a generous benefits package (detailed below) including vacation and sick time, 3 floating holidays, a birthday holiday, volunteer days, and summer hours from Memorial Day through Labor Day where employees can elect to take either Fridays or Mondays off (paid). Employees are currently working on a hybrid, 2 days/week in the office, schedule.

Your Core Contributions To The Team

• Monitor department phone and ticketing system with solution center team.
• Counsel candidates and designees on applying, attaining, and maintaining membership.
  • Answer questions regarding applications for candidacy and designation, programs and policies.
  • Review status regarding completion of the education requirements.
  • Answer questions regarding member benefits, login issues and website navigation.
  • Recommend options for students to satisfy CCIM designation education requirements including Fast Track membership options and sequence of education requirements.
  • Proactively monitor the progress of students throughout the designation education process.
• Advise students on commercial real estate education opportunities.
  • Identify CCIM education products and services appropriate to the student’s stated interests and background.
  • Communicate CCIM’s multiple delivery formats and guides student choice of learning method.
  • Assist students with registration for CCIM education programs.
  • Provide guidance in course preparation to ensure students are aware of pre-course technology requirements and education pre-study resources.
  • Communicate appropriate continuing education credits.

• Oversee member record integrity include address updates, accuracy of course records and transcripts.

• Collaborate with IT staff on membership record updates
• Process membership applications including the following programs:
  • Candidate, Designee, Student, Academic-Faculty, Government, Fast Track and University Fast Track.
  • Candidate and Designee reinstatement.
  • Transfer elective credits.
  • Institute Affiliate.
  • Life Member, Retired and Leave of Absence.
  • RICS.
• Maintain student records for tuition prepaid packages
• Assist designees with Institute Affiliates renewals within NRDS ecommerce.
• Provide backup for membership, courseinfo ecampus, Solution Center and help ticketing categories.
• Perform other duties and responsibilities as requested by supervisors.

About You

Knowledge and abilities

• 3 years’ experience in customer service role.

Education, certification, licenses

• Minimum two years of university, community college, or associate degree preferred.

Qualifications and other skills

• Demonstrated proficiency with Microsoft Office Suite.
• Proven organization skills.
• Excellent written and verbal communication skills.
• Must maintain the highest standards of professionalism, integrity and confidentiality.
• Interacts with a wide variety of people using tact and diplomacy.
• Exercises attention to detail.
• Able to handle multiple tasks simultaneously.
• Some travel and weekend/overtime may be required.

What We Provide You

CCIM works hard to provide benefits that make your life better. We offer a comprehensive benefit program that features:

• Health coverage for you and your family through medical, dental, and vision plans.
• Financial protection through disability, life, accidental death and dismemberment, and business travel insurance.
• A 401(k) plan with company match and a pension plan.
• Tax advantages through flexible spending accounts that allow you to pay for specific health-care and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs we offer a life assistance program, free gym access, and professional development opportunities.
• A generous paid time off program, including vacation, sick, personal, summer flex time, and volunteer days.

All The Other Stuff

CCIM is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. In 2018, CCIM won the Welcoming Environment Organizational award for demonstrating that it engages people in an authentic manner – where uniqueness is valued, respected and supported through opportunities and interaction.

The job functions listed above represent the primary duties and responsibilities of this job and in no way states or implies that these are the only duties to be performed by you. Other duties and responsibilities within the scope of this job may be assigned.  You will be required to follow all instructions and to perform all duties requested by your manager, subject to reasonable accommodations and within the scope of the position.

Keywords: Customer Service, CS, Customer Support, Member Support, Member Services, Association, Call Center, Representative, Rep, Administrative