Salary Job Openings

Member Service Representative

CCU
Kalamazoo, MI Full Time
POSTED ON 3/14/2024
Company DescriptionYou'll love your job at Consumers Credit Union, one of the 101 Best Places To Work as reported by the Michigan Business and Professional Association. We appreciate your interest in joining our sales and service team, where providing exceptional member service is our core philosophy. Job DescriptionOur Member Service Representatives (MSR) are responsible for providing superior member service and sales to enhance member relationships and exceed member expectations. MSRs assist members with basic financial questions and concerns, open new accounts, handle loans and being our members, full-service representative.As a MSR, you will assist members with basic financial transactions and open new accounts, including IRA accounts. You will originate loan applications, make recommendations for approval and denial, and obtain application loan documents for successful loan closings. You will be responsible for possessing a working knowledge of business accounts and services and perform account maintenance when necessary. You will cross-sell credit union products and services, recognize and act upon referral opportunities to achieve individual sales goals.QualificationsWe ask that you have excellent written and verbal communication skills, excellent listening skills, provide a professional image, ability to solve problems in a timely manner and diffuse difficult member interactions, good empathy skills, and have a working knowledge of current technology and business structures. We also require that you have availability until 6:30pm on weekdays and Saturdays until 12:30pm.Additional InformationYou must be genuine (sincere, honest and authentic), be passionate (love what you do), be purposeful (resolved and determined), like to be the solution (innovative and empowered), and be a servant leader (lead yourself and others well).

Salary.com Estimation for Member Service Representative in Kalamazoo, MI
$34,248 to $42,922
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs that are on the Member Service Representative career path.

Click the checkbox next to the jobs that you are interested in.

Income Estimation: 
$35,162 - $44,068
Income Estimation: 
$40,596 - $51,902

Sign up to receive alerts about other jobs with skills like those required for the Member Service Representative.

Click the checkbox next to the jobs that you are interested in.

  • Customer Interaction Skill

    • Income Estimation: $34,612 - $44,747
    • Income Estimation: $35,552 - $43,797

  • Customer Support Policies, Standards and Procedures Skill

    • Income Estimation: $35,552 - $43,797
    • Income Estimation: $38,625 - $51,660
Employees: Get a Salary Increase
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Not the job you're looking for? Here are some other Member Service Representative jobs in the Kalamazoo, MI area that may be a better fit.

Account Representative- Outside Sales

PRECISION TOOLS SERVICE INC, Battle Creek, MI

Customer Service Representative - State Farm Agent Team Member

Steve Franks - State Farm Agent, Coldwater, MI

View More Jobs