Service Desk Analyst I

WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every single day. We are currently providing services in 14 states across the USA, as well as Washington DC. We specialize in providing home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

Culture Vision at Consumer Direct Care Network
At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

JOB SUMMARY
Serve as the first point of contact for internal
customers seeking technical assistance
Utilize excellent customer service skills with a focus
on call control, attention to detail, and methodical troubleshooting
Utilize strong analytical skills and reasoning ability
to identify solutions to technical issues
Promote cohesiveness in the office environment
Support day-to-day operations

JOB DUTIES
Effective written and verbal communication
Comply with applicable legal requirements, standards,
policies, and procedures
Demonstrate dependability
Demonstrate effective problem-solving and decision-making
skills
Maintain necessary skills and knowledge to coordinate
workflow
Promptly address and resolve incoming incidents and
requests within agreed upon time frames
Develop documentation to incorporate proper processes
and procedures as standards
Deploy, maintain and support desktop hardware and
software, mobile devices, printers, copiers, and other electronic
equipment
Translate technical information into understandable
terms for a variety of audiences
Escalate unresolved technical issues to other IT Support
team members, when appropriate, and clearly communicate steps taken,
communicate with ticket submitters and troubleshooting attempted in the
ticket to ensure a smooth transition between teams.
Ability to independently manage your time and handle
multiple tasks
Participate in professional development and training
activities
Prioritize and multitask effectively
Provide excellent customer service
Participate in on-call rotation
Bilingual preferred in various locations
Other duties as assigned

QUALIFICATIONS
Minimum basic knowledge of computers and networking
Working knowledge of Windows Operating Systems and
Microsoft Office applications
Formal IT Training is desirable but not required
Previous knowledge of CDCN Systems/office experience
preferred
Minimum Diploma or GED
Be able to successfully pass a background screening

The
incumbent typically works in an office environment and uses a computer,
telephone and other office equipment as needed to perform duties. The noise
level in the work environment is typical of that of an office. Incumbent may
encounter frequent interruptions throughout the workday. The employee is
regularly required to sit, talk, or hear; frequently required to use repetitive
hand motion, handle or feel, and to stand, walk, crawl, reach, bend or lift up
to 40 pounds. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions. WHAT'S IN IT FOR YOU
When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.
& As a Consumer Direct Care Network team member you will receive:

• A rewarding career helping others • Fun and engaging work environment built on team unity • Job satisfaction knowing you make a difference in the work you do and lives we serve • Professional training to help advance your skills for career development

Based on your position and employment status, you may be eligible for:

• Vacation with no waiting period
• Two Paid Floating Holidays
• Six Paid Federal Holidays
• Paid Safe Sick Time
• 401(k) Retirement
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Flexible Spending Account
• Pet Insurance

WHO WE ARE
Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.
Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!
The Consumer Direct Care Network and its subsidiaries is an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
For additional information about any of the jobs posted, for help applying, or other employment questions, please contact us at InfoJobs@consumerdirectcare.com.