What are the responsibilities and job description for the Sales Support Specialist position at CEC?
OBJECTIVE :
The Sales Support Supervisor role focuses primarily on supporting CEC’s sales organization as well as external customers. Through leadership of the Sales Support team, this role will focus on cross-functional support for internal departments as well as customers to ensure that the proper information is produced and delivered accurately and on time.
CORE RESPONSIBILITIES include, but are not limited to the following:
Sales Support: Attain your goals through assisting the sales department in processing leads, awarding, quoting, preparing customer introduction material, RFP management, and overall scheduling of sales activities. Assist in training new Sales Support staff as well as Account Management team members.
Job Files: While working with the proper Sales and Engineering contacts accurately compile and structure the job files into CEC document management system.
Customers: Strong customer relationship skills, personally and as a group. Understands how CEC supports customer’s business with our technology solutions. Leverages internal departments to meet the requests of the customer. This would include issue resolution, service requests, as well as any other general customer needs.
Clerical: Produce required documents including reporting, bid bonds, performance bonds, certificates of insurance and any other document that CEC consistently uses in our sales process. Maintaining our CRM with accurate and current data. Coordinating travel, including hotel reservations, flights and training. Keeping procedures up to date and looking for ways to optimize processes and procedures.
Customer Portal Administration: Responsible for onboarding new customers to CEC’s Customer Portal. Duties include verifying customer information, sending out welcome emails and providing onboarding documentation to new users.
Image : Present the highest level of professionalism through correspondence including phone calls, emails, presentation materials, marketing material/events, quotes & proposals.
Continuous Improvement & Training: Responsible for initiating continuous improvement initiatives with the Customer Success Team and other teams across the organization to improve processes, reporting and customer experience.
Other duties as assigned.
POSITION RESULTS DESCRIPTION
Supported Accounts, CNPS - >30
Achieve Deliverable Turnaround- >95%
SUPERVISORY RESPONSIBILITIES
This position directly oversees the Sales Support Specialist(s), including team meetings, annual appraisals, weekly time/expense approvals, reviewing/approving PTO requests and scheduling regular touch points with direct reports to discuss progress.
MINIMUM QUALIFICATIONS:
Two-year degree from an accredited college, university, or technical institution with coursework in communications, marketing, business, or substitute 2 years’ pertinent experience for each year of education. Plus, a minimum of two years working as a Sales Support Specialist, involved in multiple work functions and/or management environment within the communications industry.
Must have a valid driver’s license
PERSONAL ATTRIBUTES:
Strong interpersonal skills, presentation skills, ability to communicate effectively at all levels of the organization and with staff at remote locations essential.
Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
High level of integrity and dependability with a strong sense of urgency and results-orientation.
OTHER SKILLS & ABILITIES:
PC proficiency is essential (Windows Suite) and strong working knowledge of Excel and Word.
Preferred knowledge of a CRM and document management.
Strong interpersonal communications skills.
PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS:
Ability to define problems collects data, establish facts and draw valid conclusions.
The duties of this job require the employee to effectively talk and hear English language communications.
The employee is required to stand, walk, climb, sit and use hands and fingers.
Some light lifting of objects is required.
Reaching, grasping and carrying activities also required.
Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus.
Strong problem solving skills and excellent judgment are needed to deal effectively with a wide range matters.
This job is primarily located in a private office.
The noise level in the work environment is usually moderate.
Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations.
“Essential duties and responsibilities” describe those functions considered to be essential to the performance of the job. All requirements may be modified to reasonably accommodate individuals with disabilities.
CEC is an Equal Opportunity Employer
The Sales Support Supervisor role focuses primarily on supporting CEC’s sales organization as well as external customers. Through leadership of the Sales Support team, this role will focus on cross-functional support for internal departments as well as customers to ensure that the proper information is produced and delivered accurately and on time.
CORE RESPONSIBILITIES include, but are not limited to the following:
Sales Support: Attain your goals through assisting the sales department in processing leads, awarding, quoting, preparing customer introduction material, RFP management, and overall scheduling of sales activities. Assist in training new Sales Support staff as well as Account Management team members.
Job Files: While working with the proper Sales and Engineering contacts accurately compile and structure the job files into CEC document management system.
Customers: Strong customer relationship skills, personally and as a group. Understands how CEC supports customer’s business with our technology solutions. Leverages internal departments to meet the requests of the customer. This would include issue resolution, service requests, as well as any other general customer needs.
Clerical: Produce required documents including reporting, bid bonds, performance bonds, certificates of insurance and any other document that CEC consistently uses in our sales process. Maintaining our CRM with accurate and current data. Coordinating travel, including hotel reservations, flights and training. Keeping procedures up to date and looking for ways to optimize processes and procedures.
Customer Portal Administration: Responsible for onboarding new customers to CEC’s Customer Portal. Duties include verifying customer information, sending out welcome emails and providing onboarding documentation to new users.
Image : Present the highest level of professionalism through correspondence including phone calls, emails, presentation materials, marketing material/events, quotes & proposals.
Continuous Improvement & Training: Responsible for initiating continuous improvement initiatives with the Customer Success Team and other teams across the organization to improve processes, reporting and customer experience.
Other duties as assigned.
POSITION RESULTS DESCRIPTION
Supported Accounts, CNPS - >30
Achieve Deliverable Turnaround- >95%
SUPERVISORY RESPONSIBILITIES
This position directly oversees the Sales Support Specialist(s), including team meetings, annual appraisals, weekly time/expense approvals, reviewing/approving PTO requests and scheduling regular touch points with direct reports to discuss progress.
MINIMUM QUALIFICATIONS:
Two-year degree from an accredited college, university, or technical institution with coursework in communications, marketing, business, or substitute 2 years’ pertinent experience for each year of education. Plus, a minimum of two years working as a Sales Support Specialist, involved in multiple work functions and/or management environment within the communications industry.
Must have a valid driver’s license
PERSONAL ATTRIBUTES:
Strong interpersonal skills, presentation skills, ability to communicate effectively at all levels of the organization and with staff at remote locations essential.
Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
High level of integrity and dependability with a strong sense of urgency and results-orientation.
OTHER SKILLS & ABILITIES:
PC proficiency is essential (Windows Suite) and strong working knowledge of Excel and Word.
Preferred knowledge of a CRM and document management.
Strong interpersonal communications skills.
PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS:
Ability to define problems collects data, establish facts and draw valid conclusions.
The duties of this job require the employee to effectively talk and hear English language communications.
The employee is required to stand, walk, climb, sit and use hands and fingers.
Some light lifting of objects is required.
Reaching, grasping and carrying activities also required.
Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus.
Strong problem solving skills and excellent judgment are needed to deal effectively with a wide range matters.
This job is primarily located in a private office.
The noise level in the work environment is usually moderate.
Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations.
“Essential duties and responsibilities” describe those functions considered to be essential to the performance of the job. All requirements may be modified to reasonably accommodate individuals with disabilities.
CEC is an Equal Opportunity Employer
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