Front Office Manager

The Front Office Manager will oversee all day to day operating activities at the front desk, hotel service, concierge and activities departments. As a department head you will be responsible for developing your team and ensuring that exceptional customer service is being provided to both internal and external customers while maximizing revenue and minimizing departmental costs.

Cedar Point has current openings for Front Office Managers at Hotel Breakers and Lighthouse Point.

• Assists in developing and provides training on all standard operating procedures for the front office utilizing communication skills to lead and influence team execution.
• Assists in developing standard operating procedures for all hotel departments and ensuring the adherence to those SOPs.
• Provides leadership and training to the supervision team utilizing strong interpersonal and communications skills.
• Ensures proper staffing of all areas responsible for based on forecasted occupancy and budget.
• Responsible for all department purchasing and labor controls.
• Works closely with the resorts scheduling and hiring team.
• Utilizes strong communication and interpersonal skills to their associates any regarding changes to hotel or park policy that may impact the operation.
• Ensures that all security SOPs are enforced for guest information, key control, and monetary controls.
• Ensures that all departmental logs and reports are completed and sent daily to the appropriate people. Maintains accurate attendance and performance records as well as provide appropriate coaching and counseling to associates when needed.
• Ensures open lines of communication is kept with the housekeeping department regarding room inventories, out of order rooms, VIP arrivals, Room moves, early check ins, and late check outs.
• Leads team by example encouraging an atmosphere surrounded by respect, trust, and cooperation amount team members.
• Assists in other departments as needed. This includes housekeeping or other resort hotel functions within other properties in the Cedar Point Resorts portfolio.

• High School diploma
• Valid driver's license
• Must have knowledge of basic computer programs including: Word, Outlook, Excel, and Powerpoint
• Minimum of 2 years management/supervisor experience
• Ability to work nights, weekends, and holiday periods to meet business needs
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education, and personal references, per Company policy, unless prohibited by federal, state, or provincial law

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