What are the responsibilities and job description for the Supervisor Telecommunications- Schlitterbahn position at Cedar Fair?
We make it rewarding to deliver FUN!
We’re Cedar Fair Entertainment Company, one of the largest regional amusement-resort operators in the world with 13 locations in North America.
Cedar Fair Entertainment is seeking a Supervisor, Telecommunications at Schlitterbahn in New Braunfels, TX.The Supervisor, Telecommunications independently oversees Telecommunications functions including project management, service delivery, and service continuity. Manage Telecommunications service technicians as well as coordinate and escalate service requests to the internal or external technical resources to ensure end-to-end service delivery expectations are achieved or exceeded. Hire, train, mentor, and schedule assigned support staff.
How You'll Make A Difference:
- Supervise assigned support staff including hiring, performance evaluation, and disciplinary action. Train staff on operational procedures and troubleshooting techniques. Schedules support coverage appropriate to the changing needs of the park.
- Identifying telecommunication and cable plant needs for the park.
- Installing, operating, and maintaining voice and data telecommunications network circuits and equipment.
- Consulting and engaging vendors and internal maintenance on cable plant infrastructure installation
- Maintains a broad technical understanding including ability to analyze and troubleshoot network, computer hardware, operating systems, and application issues.
- Resolves problem situations in a professional manner. Accurately communicates information to create a work environment that lends itself to the best interests of the departmental personnel and customer service levels.
- Develops and maintains an equipment life-cycle that includes the acquisition, deployment, repair, and disposition. Maintains accurate equipment inventory. Works with IT Manager to identify and prioritize division telecommunications equipment needs and requests.
- Serves as one of the around the clock contacts for all related support issues, providing advanced level technology support.
SCOPE & IMPACT:
Manages Telecommunications Technicians including hiring, directing, mentoring, performance appraisal, and termination. Has direct responsibility to oversee telecommunications technical support and issue resolution for the park, waterpark, and hotel, if applicable. Assist with budget development and management
We're Looking For:
- Vocational or technical training in Telecommunications, IT, or Electronics: Bachelor’s Degree Computer science, information technology, preferred
- 4-6 years work related experience
- Prior experience as a telecommunications manager
- Knowledge of networking equipment
- Solid computer skills
- Expertise in maintaining networking systems
We offer a generous benefits package to our employees including medical/dental/vision/life insurance, 401(k) with match, retirement savings plan, Paid Time Off, wellness programs, FREE Admissions to ALL of our Cedar Fair Parks, and much more!
Ready to make a difference? Apply today!
Salary : $0
