Front of House Leader

We are seeking to fill this position in September with training throughout August.

About Celebrated

Celebrated is a 100% plant-based, vegan and allergen-friendly bakery that specializes in pastries, including macarons, signature desserts, and custom cakes for weddings. The company was founded in 2017 with a mission to make our guests feel celebrated, regardless of their dietary needs or lifestyle choices. Guided by a mission to prove that plant-based indulgences can be both delicious and high quality, we fuse our passion for crafting gourmet pastries and beverages with our love for animals and the earth to create elevated dessert experiences.

Join Our Celebrated Team!

We are looking to hire a qualified, compassionate, and hard-working Front of House Leader to join the team at our bakery in Richmond, RI!

Our team members facilitate celebration and joy, delivering happiness through delicious pastries and beverages.

We expect all team members will:

• Arrive on time
• Be available to work your scheduled shifts with reasonable accommodations
• Meet bakery policies and procedures, incuding providing the highest quality beverages and food products with excellent customer service
• Communicate effectively with other team members
• Have fun!

You’d make a great Front of House Leader if you:

• Are self-driven and a natural leader
• Enjoy meeting others and consider yourself a true "people person"
• Understand how to create a great customer service experience
• Are comfortable with responsibilities like cash-handling and store safety
• Can keep cool and calm in a fast-paced work environment
• Have excellent communication skills
• Are dedicated to the highest quality of execution, cleanliness, organization and team leadership
• Have an optimistic, positive attitude
• Can provide clear guidance and direction to fellow team members
• Can be relied upon to get the job done thoroughly and on time
• Have flexibility to respond to changing situations and expectations
• Can work independently

Core Duties and Responsibilities

• Reports to the owner
• Works in partnership with the BOH team
• Holds a certification of food safety and/or managerial training
• Deliver excellent customer service
• Provide a safe, welcoming, and supportive environment for employees and customers
• Advise staff on appropriate ways to resolve issues with fellow employees and customers
• Nurture friendly relationships with customers to promote loyalty
• Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
• Open and/or close the bakery front of house
• Open and close register (count cash, perform payouts daily or weekly)
• Enforce company policies and procedures
• Ensure proper food handling
• Monitor the quality and freshness of FOH product
• Mindful practices avoid cross-contamination
• Maintain cleanliness in the FOH - tables, chairs, windows, bathrooms, countertops, etc.
• Prepare a variety of espresso-based drinks
• New coffee and tea drink menu development
• Train on drink preparation and proper use of coffee equipment
• Assist customers by boxing up treats, serving coffee and other beverages, answering questions, and taking pre-orders
• Answer phone calls, take pre-orders in person and over the phone
• Communicate any customer requests for changes to orders with the BOH manager
• Consolidate the pastry case as product is sold
• Merchandising and inventory tracking
• Create social media content
• Accept product deliveries from our vendors
• Ensure the accuracy of signs and pricing
• Delegate tasks as needed
• Fill in/complete tasks as needed if a team member is out, which may involve adjusting tasks around to fit better with staffing and ensure that everything runs smoothly
• Organize pop-ups in the space

Required Knowledge, Skills, and Abilities

• At least 1 year of leadership experience in a bakery or coffee shop environment
• Strong people management skills and ability to oversee varying levels of employees
• Desire to challenge oneself as a leader and build a strong team
• Excellent communication skills with the ability to manage and motivate a team
• Ability to deliver information clearly and respectfully to fellow team members, customers, and vendors
• High level of customer service experience
• Energetic, outgoing personality; looking to build relationships both with our team and guests
• Hands-on experience with professional coffee machines
• Experience with square POS systems preferred
• Commitment and enthusiasm to the company mission
• Ability to work 30-35 hours per week
• AM/PM/Weekend availability Wednesday through Sunday
• Ability to follow directions and established procedures
• Ability to learn quickly
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Ability to work as part of a team and independently
• Ability to work quickly and precisely in high-pressure, busy situations
• Excellent communication skills
• Effective time management
• Strong work ethic and ability to work with a sense of urgency

Benefits

From free coffee to competitive pay, Celebrated is proud to offer benefits to all part-time and full-time team members after 6 months of employment. Benefits include:

• Dental insurance
• Health insurance
• Paid time off (2 weeks per year for full-time employees)
• Opportunities for career advancement
• Food, beverage, and merchandise discounts
• Reviews will be conducted bi-annually to evaluate performance, career growth, and wage rate
• 1.5x Paid holidays
• Job Enhancement Training Opportunities (reimbursement for food safety manager license, classes)

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 30 – 35 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Food provided
• Health insurance
• On-the-job training
• Paid sick time
• Paid time off
• Paid training
• Parental leave

Restaurant type:

• Bakery

Shift:

• 10 hour shift
• 8 hour shift
• Day shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Application Question(s):

• Why would you like to work at Celebrated?
• Are you available to work Wednesday to Friday and weekend shifts? If so, please let us know the time frame you're available each day.
• We are seeking to fill this position in September with training throughout August. Does this work for you?

Experience:

• Customer service: 2 years (Required)
• Leadership: 1 year (Required)
• Barista: 1 year (Required)

Shift availability:

• Day Shift (Required)

Ability to Relocate:

• Wyoming, RI 02898: Relocate before starting work (Required)

Work Location: In person

Salary : $17