What are the responsibilities and job description for the IT On-site Support Associate position at Celerion?
Celerion is committed to swift, exceptional clinical research through translational medicine. Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster.
Are you passionate about a job well done and a happy client? Do you want a job that is dynamic and keeps you on your toes? If this sounds like you, our IT On-site Support role may be a perfect fit!
Celerion in Lincoln is seeking an On-site Support Associate to join our busy team. In this role, you will work with associates to resolve technical issues related to PCs, a variety of operating systems, and both proprietary and purchased software.
This full-time benefited role is scheduled Monday – Friday, normal business hours. We are seeking someone with basic computer knowledge a strong desire to learn the skills needed to excel in an On-site Support role.
In this role, you will:
- Provide support for Microsoft suite as well as a wide range of shrink-wrapped and proprietary software including Adobe Acrobat, Antivirus, Oracle clients, and Citrix databases through hardware/software installations and desktop support.
- Provide direct ongoing support to the user community on general computing issues including software upgrades and hardware troubleshooting and repair.
- Assist with design, build, test, and deployment of corporate and site-specific PC images.
- Maintain support duties through an online ticket management system, updating the status of each ticket in the system, schedule and keep appointments with end-users and keep users informed of the status of each problem through to problem resolution
- Provide “how-to” support, problem-solving, and training for office productivity tools to enable improved end-user productivity.
- A high school diploma required, post-secondary education in a related field or equivalent work experience preferred
- 2-3 Years relevant experience in IT technical support for desktops, and networks is a plus
- Excellent problem-solving skills
- Excellent customer relationship skills
- Strong written and oral communications skills
- Ability to work on-site in Lincoln, Monday- Friday during normal business hours
As a leader in clinical research, we consider COVID safety of paramount importance. We have supported COVID vaccination trials and related research. We have implemented strict protocols to ensure the safety of our associates and study participants. We continue to refine our approach and processes as CDC guidance evolves.
To learn more about Celerion, text Celerionjobs to 25000 or follow us at [ Link Removed ]
Celerion Values: Integrity Trust Teamwork Respect
Are you ready to join our team?
Celerion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, marital status, qualified protected veteran status, or disability.
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