What are the responsibilities and job description for the Help Desk Technician position at CELLNETIX LABS GROUP?
Job Details
Description
ABOUT US
An unwavering pursuit of Excellence in Patient Care - Every Diagnosis. Every day. This is what we stand for.
CellNetix Pathology and Laboratories is a dynamic physician- and employee-owned pathology practice and lab headquartered in Washington state in the Seattle area with locations throughout the state and Alaska. We're resolute in meeting the exceedingly high standards of quality we set for our laboratory, our customer service, our business, and ourselves.
If this resonates with you, join our exceptional team in our pursuit of excellence.
Position Summary:
The purpose of the Helpdesk Technician is to assist all physicians and staff in carrying out necessary technical tasks by troubleshooting hardware & software and fielding questions by phone, e-mail and helpdesk software. It is important that the Technician abides by HIPAA regulations, practices and Personal Protective Equipment (PPE) procedures where appropriate as this position may be exposed to a number of environmental hazards. Position is located in a pathology laboratory. Our Help Desk team strives to be safe, respectful, and diverse. We enjoy working together and having fun doing it!
Position Schedule: Monday - Friday with starting hours variable between 8am and ending at 5pm. Partial remote work schedule after onboarding period.
Essential Duties:
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Answer incoming Help Desk calls
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Participate in On Call/After Hours Team Rotation
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Update JIRA helpdesk software
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Create user accounts
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Triage tickets submitted to the department
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Desktop and workstation setup and upgrades
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Orient new employees with appropriate hardware & software on their first day
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Projects as assigned by supervisor
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Travels to other sites as needed
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Other duties as assigned
Qualifications
Knowledge/Skills/Abilities:
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Troubleshoot, analyze, and escalate problems
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Excellent written and verbal communication skills
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Ability to adapt in fast paced environment
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Ability to work well under pressure
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Experience with Microsoft Windows, Microsoft Office, TCP/IP, VPN, Scanners, Printers, Phone, Microsoft Outlook/Exchange, O365
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Experience with Domain Management (Active Directory)
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Experience with MultiFactorAuthentication (MFA)
Qualifications/Experience:
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Strong working knowledge of current versions of Microsoft Office Suite, Windows Desktop Operating systems
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Credentials including CompTIA A and/or Microsoft MCP/Windows, or AAS in Computer Sciences, preferred
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Hands-on experience with IT ticketing systems
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1-year experience in a helpdesk or networking position
Physical Requirements:
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Able to lift 30-50 pounds
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Able to move and set up equipment on, under and around workstations
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Sit for prolonged periods
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Computer use
Benefits:
CellNetix offers a comprehensive benefits plan.
- Medical, Vision, Prescription company paid options.
- Employee only HSA $0.00/per month or Employee only PPO $45.90/per month. Dependent plans also available.
- Dental company paid options.
- Employee only $0.00/per month. Dependent plans also available.
- 401K company match up to 4%
- Paid Time Off (PTO)
- 0-3 Years of Service: Accrue up to 15 days per year
- 4-7 Years of Service: Accrue up to 20 days per year
- 8-12 Years of Service: Accrue up to 25 days per year
- 13 Years of Service: Accrue up to 30 days per year
- Holiday Pay
- 6 paid holidays per year
- 2 floating holidays per year
- Company paid Life and Disability insurance.
- Fully subsidized ORCA public transportation card and free parking at most sites.
- Company paid Norton LifeLock Identity Protection.
IMPORTANT NOTICE: As a healthcare organization we are committed to providing a healthy and safe environment. We require a criminal history background check and drug test for all final candidates.
CellNetix is an equal opportunity employer. It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, religion, color, national origin, age, sex, genetic information, the presence of a sensory, physical, or mental disability, or on any other basis protected by federal, state, or local law. CellNetix is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know.
CellNetix has a mandatory COVID-19 vaccination policy. Job candidates must be able to show proof of COVID-19 vaccination or have an approved medical or religious accommodation in place prior to starting work. Fully vaccinated is defined as two weeks after the second dose in a two-dose series such as Pfizer or Moderna or two weeks after a single-dose vaccine such as Johnson & Johnson. Please work with Human Resources if you need an accommodation.
Salary : $24 - $31