Cemen Tech is a drug free workplace.

PURPOSE OF POSITION

To provide technical support and expertise to customers, dealers and internal colleagues and ensures that service tickets are actioned in a timely manner and are in line with the customer promises. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned. 

• Provide remote technical support to customers and dealers who require assistance.
• Providing feedback to other internal departments as required regarding manuals, technical specifications relating to fit, function and quality. 
• Escalate unresolved concerns to manager and/or Director of Customer Support 
• Assist in creating troubleshooting aids and quick reference procedures and guides regarding common problems identified through remote support. 
• Identify upsell and cross-sell opportunities and channel it to Customer Support Coordinators to create a quote. 
• Participate as requested in new product development projects providing technical experience from the perspective of the customers and dealers. 
• Expected to occasionally ( up to 15%) travel to customers’ locations or job sites to increase hands-on experience and knowledge level of our products or components used in our products. 
• Report on quality issues utilizing Corrective Action requests, Field Issues Reports and provide technical expertise during Root Cause Analysis of the issues. 
• Other duties assigned due to the need of the business. 

EDUCATION – EXPERIENCE – COMPUTER SKILLS 

• College education in mechanical, electrical or software 
• Technical college degree preferred or equivalent experience.
• 2-3 years of technical experience required preferable from design, production, or service roles. 
• Experience of using an ERP, CRM, Software applications required to remotely diagnose problems.
• Proficient computer skills including Word, Excel, and PowerPoint.
• Knowledge of customer service processes and ideally worked in an OEM Service environment. Is preferred.
• Bilingual in Spanish is preferred but not required.

BENEFITS

• FREE HEALTH INSURANCE
• 401k
• PAID VACATION
• STOCK OPTION
• BONUSES

Apply today to become a part of the Cemen Tech Experience!

 We are changing the industry and peoples’ lives every day.  Come be a part of something exceptional.

Cemen Tech, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, The Employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with Cemen Tech, Inc.

**Only qualified candidates will be contacted to move to the next step of the hiring process. Unfortunately, Cemen Tech will not sponsor applicants for work visas.**

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