Director of Informatics

Description

POSITION SUMMARY:

The Director of Informatics works with all departments of Centennial. This talented leader will work cross-functionally with many teams including: Clinical/Medical, Finance, Information Technologies (IT), Security, Human Resources (HR), Compliance, and others working with the Chief Information Officer (CIO) on prioritization of work. Specifically, this position meets with staff to determine data and reporting needs and how to meet those needs. This requires knowledge of healthcare operations, business processes, computer science, and IT. This position will help oversee implementation of software systems (i.e., Electronic Health Records (EHR), and integrations with other Software as a Services (SaaS) to collect, transfer and store information in order to create reports for healthcare, financial data and other data pulled from electronic records. Data from a variety of systems is pulled into a data warehouse. For this to be successful, data hygiene across data sources is key. This position oversees database management of a data warehouse to make the data accessible to the right people at the right time through the most effective and efficient mode of delivery. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

PERFORMANCE STANDARDS: 

• Perform all duties and demonstrate behaviors and attitudes consistent with the mission, vision and values of the organization.
• Continually participate in building and maintaining positive working relationships through effective communication, performance improvement and teamwork efforts. 
• Be of good character and reputation; sufficient physical, mental, and emotional health to satisfactorily perform her or his job duties.
• Accomplish individual and team goals and objectives established by supervisor based on performance evaluations and organizational need. 
• Comply with all guidelines regarding client rights and confidentiality.
• Comply with documentation and training set forth by the agency.
• Arrives at work or at assigned locations punctually and attends work with minimal absences.
• Advises Managers remotely, and in person as necessary.
• Accurately records time worked for purposes of compensation. 
• Works effectively both independently and as a member of a team.
• Able to communicate effectively and professionally both verbally and in writing with a wide variety of individuals including both internal and external customers.

CORE RESPONSIBILITIES:

Strategy & Planning:

• Oversees data hygiene across multiple databases/platforms used by multiple branches but establishing and maintaining standardized and consistent data dictionaries across multiple platforms to the maximum extent possible.
• Reviews and analyzes existing applications effectiveness and efficiency, and develops strategies for improving or evolving these systems – drives continual service improvements
• Oversees creating Key Performance Indicators (KPI’s) and Dashboards for organization as requested to drive change and showcase transformations
• Ensures that Enterprise Applications meet business requirements and sets the company up for future growth
• Cultivates and disseminates knowledge of applications & usage best practices
• Creates interlocks between key stakeholder groups

Enterprise Applications:

• Responsible for development and maintenance of a Data Warehouse to facilitate reporting on the follow types of data to facilitate ready access by executive management, directors and managers:

      - Clinical

      - Financial

      - Client Feedback

      - Telehealth usage and satisfaction

      - State Reporting as required

• Understands, builds, and develops reporting systems, dashboards, and/or logic to track metrics that support the key business functions.
• Analyzes current and proposed IT systems/programs/initiatives to ensure alignment with company long-term strategy
• Oversees the strategy for Enterprise Applications which includes:

      - Optimization

      - Transformation

      - Speed

      - Scale

• Works with CIO and IT delivery teams to define and maintain effective Enterprise Applications including but not limited to EHR, SaaS, etc.
• Streamlines workflows and drives more automation with tools like Crystal Reports Server, MS SQL Server and Tableau.
• Oversees and guides the activities related to Enterprise Applications (Employee, Client and Analytics) and related systems planning and development, implementation and support
• Manages third party and custom integration efforts related to these systems; these include but are not limited to EHR, Telehealth, and Client Feedback.
• Handles sensitive Personal Health Information (PHI) and other sensitive data. 
• Helps ensure that Centennial Enterprise Applications are HIPAA compliant.
• Monitors health information management systems and sets the healthcare system's standards for data quality to ensure the integrity, completeness, and accuracy of medical records
• Oversees EHR/Data teams ensuring that they can respond efficiently and expeditiously to customer requests for information, documentation, and troubleshooting support
• Evaluates progress and results regarding the group’s activities and goal attainment
• Serves as the operational reporting subject matter expert and answers data extraction inquiries related to reports and dashboards.
• Implements data reporting strategies and assures management of reporting and documentation projects and resources.
• Leverages tools and technologies to drive more automation across the enterprise
• Ensures proper monitoring is in place
• Collaborate with business and key IT stakeholders to plan, prioritize, and schedule Enterprise Applications development and enhancement requests
• Communicate project status to various levels of management

Organizational Development:

• Develops a team and drives them towards best practices
• Shares acquired skills with team members through formal and informal channels
• Participates regularly in the recruitment of new hires for their area of responsibility

OTHER:

• Work in a consistently professional manner at all times, which includes, but is not limited to, treating all clients, staff, guests, and volunteers with dignity and respect. 
• Implement emergency procedures as necessary. 
• Participates in meetings, in-services and supervision
• Performs other job duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• Supervises and directs subordinate staff, including assigning and reviewing work, hiring, evaluating, writing and signing work performance evaluations and leave requests.

      - Report Writer

      - Data Technician

      - Electronic Health Record Technician

Requirements

EDUCATION:

Bachelor’s degree in Data Analytics preferred; relevant years of experience maybe considered in lieu of degree

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid driver’s license

EXPERIENCE:

• 5 years of experience in IT
• 3 years of experience with and Electronic Health Record or Electronic Medical Record System.
• Extensive experience working with spreadsheets, word processing and database software. 
• Extensive experience working with computer operations, networking, technical support and/or systems administration

ABILITIES, KNOWLEDGE, SKILLS:

• Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external.
• Ability to work as a team member.
• Ability to travel within the Center’s service area, when needed.
• Demonstrate a commitment to continuous skill development to competently serve individuals from diverse cultures and backgrounds.
• Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality.
• Self-starter with ability to work independently with a certain degree of resourcefulness and creativity and minimum supervision. 
• Ability to work under stressful conditions and flexible hours, which may be required. At times may work remote but must have secure office space available to do so.
• Ability to travel within the Organization’s service areas.
• Demonstrates Proficiency in Verbal, Written and Computer Communication Skills
• Knowledge of State & Federal Statutes Regarding Patient Confidentiality Laws.
• Excellent computer skills with demonstrated proficiency in spreadsheets, database, and word processing software.
• Experience in project management, data analysis, reporting.
• Experience with reports and dashboards.
• Excellent organizational, collaborative leadership, decision-making and communication skills.
• Knowledge of EHRs, SQL Databases and scripting as well as software such as Tableau and Crystal Reports.
• Strategic acumen and problem-solving skills with the ability to turn findings into executable plans.
• Track record of identifying the need for and driving beneficial change; practices continuous improvement.
• Possesses the ability to work independently and make critical decisions while following Centennial procedures.
• Possesses strong leadership skills; ability to influence others to perform their jobs effectively and responsible for making decisions.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at a time.