IT Specialist (CustSpt)

DatePosted

8/29/2023 9:30:39 AM

FirstLocation

Morgantown, West Virginia

39.6304

Location

Morgantown, West Virginia

Department

Department of Health and Human Services

Agenc

Centers for Disease Control and Prevention

SubAgenc

OCOO-CUSTOMER ASSISTANCE BRANCH

MajorDuties

As a IT Specialist (CustSpt) you will: Diagnose and resolve problems in response to customer reported incidents; research evaluate and provide feedback on problematic trends and patterns in customer support requirements; Develop and maintain problem tracking and resolution databases; Identify, evaluate, and recommend purchase of new equipment/systems; and/or organize vendor demonstrations of products; Evaluate and recommend adoption of new/enhanced approaches to delivering IT training and information services; Create, modify, and manage user accounts, network rights, and access to systems and equipment.

Education

Education completed in colleges or universities outside the United States may be used to meet the education requirements. You must provide acceptable documentation that the foreign education is comparable to that received in an accredited educational institution in the United States. For more information on how foreign education is evaluated, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications.

Requirements

US Citizenship is required. Background Investigation is required. E-Verify: If you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System. Federal law requires DHS to use the E-Verify System to verify employment eligibility of all new hires, and as a condition of continued employment obligates the new hire to take affirmative steps to resolve any discrepancies identified by the system. The U.S. Department of Health and Human Services is an E-Verify Participant. Direct Deposit: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing. One-year probationary period may be required. Travel, transportation, and moving expenses will be paid: No Drug Screening Required: No Student loan repayment incentive may be authorized: No Annual Leave for non-federal service may be authorized: No Promotion potential: Yes: This position has promotion potential to 11. Promotion to the next grade level is at management's discretion and is based on your meeting qualifications and time-in-grade requirements, demonstrated ability to perform the higher level duties, the continuing need for the higher level duties, and administrative approval. Promotion to the next grade level is not guaranteed and no promise of promotion is implied. Supervisory position: No Time in grade (TIG) must be met within 30 days of the closing date of the announcement. All qualification requirements must be met by the closing date of the announcement. Public Trust/Moderate Background Investigation (5) is required. Current or Former Political Appointees: Agencies must seek prior approval from the Office of Personnel Management (OPM) before they can appoint a current or recent political appointee to a competitive or non-political excepted service position at any level under the provisions of title 5, United States Code. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you MUST disclose that to the Human Resources Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service. Current or Former Political Appointees: Submit SF-50.

Evaluations

Additional selections may be made for similar positions across the Department of Health and Human Services (HHS) within the local commuting area(s) of the location identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) at HHS. Clearance of CTAP/ICTAP will be applied for similar positions across HHS. Once the application process is complete, a review of resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility. Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics): Administration, Operations, and Maintenance Customer Service Hardware Knowledge Integrity Oral Communication Software Knowledge Troubleshooting

HowToAppl

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. A complete application package must be submitted by 11:59 PM (EST) on 09/06/2023 of this announcement to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/. If you cannot apply online: If you are unable to apply online, please contact the CDC Helpdesk by phone (770) 488-1725 or email HRCS@CDC.GOV. Applicants are strongly encouraged to apply online. Applying online, through your USAJOBS account, will expedite the application process and allow you to check your application. If you utilize the Alternate Application method, your USAJOBS account will not display this application or status updates related to this application. Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible see http://opm.gov/rif/employee_guides/career_transition.asp#ictap. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85.0 or above on the rating criteria for this position. To view the questionnaire, click on the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12106671

WhatToExpectNext

Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. The most highly qualified candidates will be referred to the hiring manager for further consideration and possible interview. We expect to make a selection within 45 days of the closing date of this announcement. You will receive notice via email once this process is completed (generally 4-6 weeks). Your position may be eligible for workplace flexibilities which may include remote work or telework options, and/or flexible work scheduling. These flexibilities may be requested once you have become an employee, in accordance with the CDC Workplace Flexibilities policy. HHS has a critical preparedness and response mission: HHS protects the American people from health threats, researches emerging diseases, and mobilizes public health programs with domestic and international partners. In support of this mission, HHS offers its employees the opportunity to volunteer to become Federal Civilian Detailees and contribute their unique skills through voluntary temporary assignments to humanitarian emergencies or Departmental priorities countering new and emerging health, safety, and security threats.

Benefits

OtherInformation

Positions may be available in multiple locations across the United States, or eligible for telework and remote work opportunities, based on the Center for Disease Control and Prevention's (CDC's) Workplace Flexibilities Policy. The salary listed is Rest of U.S. (RUS). Locality pay will be adjusted to reflect location negotiated after selection. This is not a remote position. If selected, you will be required to sign a Statement of Understanding (SOU) for negotiable location requirements. Find more information on locality and pay scales. This position may be eligible for inclusion in the Bargaining Unit. The name of the union, Local and BU Codes will be provided upon selection. To Remain An Active Duty USPHS Commissioned Corps Officer Join more than 6,500 highly qualified public health professionals as part of the U.S. Public Health Service. Overseen by the Surgeon General, you will be part of an elite and diverse team of professionals essential to public health leadership and exemplary clinical service PHS Officers interested in performing the duties of this position with the Commissioned Corps, you are welcome to apply and receive a courtesy referral. Note that a courtesy referral is not a competitive civil service process and does not provide civil service status for the selected employee. Click Here for the comparison chart of Commissioned Corps ranks to civil service, which advises you on potential billet rankings. Additional selections may be made within the same geographical location CDC-wide. The utilization of shared certificates within multiple Centers of the Centers for Disease Control and Prevention may be used from this vacancy announcement for specialties to include but not limited to: Applied Epidemiology, Behavioral Epidemiology, Chronic Diseases, Emergency Preparedness and Response, Emerging Infectious Diseases, Environmental Health, HIV/AIDS, Immunization, Infectious Diseases (e.g. Viral, Parasitic, etc.), Influenza, Malaria, Non-communicable Diseases, Outbreak Investigations, Sexually Transmitted Diseases (STDs), Surveillance, Tropical Medicine, Tuberculosis (TB), Viral Hepatitis, and/or Zoonotic Diseases. Recruitment and/or relocation incentives may be authorized. If you are a veteran with preference eligibility and you are claiming 5-points veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference see http://www.usajobs.gov/Veterans Males born after December 31, 1959 must be registered or exempt from Selective Service (see https://www.sss.gov.) For information on "People with Disabilities" please see http://opm.gov/disability/PeopleWithDisabilities.asp and https://www.opm.gov/policy-data-oversight/disability-employment/getting-a-job/sampleschedaletters.pdf.

KeyRequirements

WithinArea

False

CommuteDistance

0

ServiceType

01

AnnouncementClosingType

01

SecurityClearance

Other

DrugTestRequired

False

AdjudicationType

Suitability/Fitness,Credentialing

PositionSensitiviti

Moderate Risk (MR)

HiringPaths

DISABILITY, FED-COMPETITIVE, FED-TRANSITION, LAND, MSPOUSE, OVERSEAS, PEACE, VET

JobAnnouncementNumber

HHS-CDC-MP-23-12106671

SalaryRange

$57118.0 to $89835.0/PA

MinimumRange

MaximumRange

OpenPeriod

8/29/2023 9:30:39 AM to 9/6/2023 11:59:59 PM

ScheduleType

Full-Time

AgencyMarketingStatement

The Centers for Disease Control and Prevention (CDC), a major operating component of the Department of Health and Human Services, is the nation's leading science-based, data-driven, service organization that protects the public's health. For more than 75 years, we have put science into action to help children stay healthy so they can grow and learn; to help families, businesses, and communities fight disease and stay strong; and to protect the public's health. In addition, CDC also has a critical preparedness and response mission: we protect the American people from health threats, research emerging diseases, and mobilize public health programs with domestic and international partners. CDC's 24/7 Emergency Operations Center (EOC) unites highly trained experts, well established processes, and state-of-the-art technology to coordinate resources and information as CDC responds to emergencies worldwide. Every CDC employee has a role in supporting public health emergency management, whether through temporary assignments to emergency responses or sustaining other CDC programs and activities while colleagues respond. CDC offers exciting and dynamic opportunities in Public Health with global impact. Examine how you can use your talent, training, and passion to help CDC continue as the world's premier public health organization. Please visit www.cdc.gov for more information.

JobSummar

As a global leader in public health & health promotion, CDC is the agency Americans trust with their lives. In addition to our everyday work, each CDC employee has a role in supporting public health emergency management, whether through temporary assignments to emergency responses or sustaining other CDC programs and activities while colleagues respond. Join our team to use your talent, training, & passion to help CDC continue as the world's premier public health organization. Visit www.cdc.gov

QualificationsRequired

Requirements Continued: In accordance with Executive Order 12564 of September 14, 1986, The Department of Health and Human Services (HHS) is A Drug-Free Federal Workplace. The Federal government, as the largest employer in the Nation, can and should show the way towards achieving drug-free workplaces through programs designed to offer drug users a helping hand, and at the same time demonstrating to drug users and potential drug users that drugs will not be tolerated in the Federal workplace. The use of illegal drugs, on or off duty, by Federal employees is inconsistent not only with the law-abiding behavior expected of all citizens, but also with the special trust placed in such employees as servants of the public. Applicants tentatively selected for this position may be required to submit to urinalysis to screen for illegal drug use prior to appointment and be subject to reasonable suspicion and post-accident drug testing upon hiring. If required to submit to urinalysis, the appointment to the position will be contingent upon a negative applicant drug test result. In order to demonstrate commitment to the HHS goal of a drug-free workplace and to set an example for other Federal employees, employees not in a testing designated position may volunteer for unannounced random testing by notifying their Drug-free Federal Workplace Program Point of Contact upon hiring. Minimum Qualifications: GS-09 To qualify at the GS-09 grade level, you must have at least one year of specialized experience at or equivalent to the next lower grade level, which must include the following experience: assisting in planning and delivering IT support services; installing, configuring, and troubleshooting hardware and software; and providing customer assistance by diagnosing and resolving IT problems. OR Have a Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education from an accredited or pre-accredited institution in computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field. OR Have a combination of specialized experience and graduate education as described above that meet 100% of the qualification requirements. GS-11 To qualify at the GS-11 grade level, you must have at least one year of specialized experience at or equivalent to the next lower grade level, which must include the following experience: troubleshooting, adjusting, modifying, and improving IT systems sufficient to provide advice and assistance to customers; troubleshooting common problems, e.g., functionality of systems/applications; and installing server upgrades and correct security vulnerabilities in assigned systems. OR Have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree from an accredited or pre-accredited institution. OR Have a combination of specialized experience and graduate level education that meets 100% of the qualification requirements for this position. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

AgencyContactInfo

CDC HELPDESK 1600 Clifton Road NE Atlanta GA US 30333

Telephone

(770) 488-1725

Email

HRCS@CDC.GOV

JobCategor

Information Technology Management

SeriesAndGrade

2210- GS-9/11

IsPositionLocationForeign

0

Placeholder1

1043

Placeholder2

Individuals with disabilities, Federal employees - Competitive service, Career transition (CTAP, ICTAP, RPL), Land & base management, Military spouses, Family of overseas employees, Peace Corps & AmeriCorps Vista, Veterans

RequiredDocuments

To apply for this position, you must submit a complete Application Package which includes: 1. Your resume showing name, work schedule, hours worked per week, dates (month/year) of employment and duties performed. (If you are a current or former Federal employee provide your pay plan, series and grade in your resume, i.e., GS-0301-9). Do not include the following types of information in your profile or resume: Classified or government sensitive information Social Security Number (SSN) Photos of yourself Personal information, such as age, gender, religious affiliation, etc. Encrypted and digitally signed documents 2. Current and Former Federal Employees Documentation (If Applicable) - You MUST submit a copy of your most recent SF-50 (Notification of Personnel Action) or equivalent personnel action form which shows your current grade and service status. (The "position occupied" block 34 on the SF-50 reflects "1" or "2" and your "tenure" block 24 "1" or "2".) If you are applying for a higher grade, you MUST provide an SF-50(s) (or equivalent) which clearly demonstrates you meet the 52-week time-in-grade requirement (e.g., Promotion with an effective date more than one (1) year, Within-Grade-Increase at the highest grade held). 3. Veterans' Preference (If Applicable) - If claiming veterans' preference, you must submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge. Ten-point preference eligibles must also submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the SF-15 form. For more information on veterans' preference view FedsHireVets 4. Transcripts (if required) - Transcripts are required if using education to meet the qualification requirements of this position. You may submit an unofficial transcript with your application package. An official transcript from an accredited educational institution is required if you are selected for the position. 5. Other supporting documents: Cover Letter, optional Schedule A Eligibility Letter, if you are applying as a Schedule A candidate Career Transition Assistance Program documentation, if applicable (e.g., Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal). Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible see http://opm.gov/rif/employee_guides/career_transition.asp#ictap. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85.0 or above on the rating criteria for this position. PHS Officers interested in performing the duties of this position within the Commissioned Corps may apply through this announcement. Candidates will be referred as Commissioned Corps personnel and not as candidates for conversion to a permanent career or career-conditional appointment. Submit your latest Personnel Order (PHS-7063) as an USPHS Active Duty Commissioned Corps Officer For USPHS Commissioned Corps Call-To-Active Duty (CAD) Candidates: In lieu of PHS Personnel Order (PHS-7063), submit an official copy of your USPHS CAD Medical and Professional Boarding notifications stating you are physically qualified and recommended for appointment. For Peace Corps: Former and present Peace Corps personnel may be considered to fill vacancies. Peace Corps personnel are eligible for consideration if you have completed at least 36 months of continuous service, without a break in service of 3 days or more. This requirement is consistent with section 7(a) of the Peace Corps Act (22 U.S.C. 2506), which pertains to the appointment of Peace Corps staff (not volunteers) and is applicable within 3 years after separation from qualifying service with the Peace Corps. A copy of your SF-50 is required to support your request. Peace Corps Volunteers may be considered to fill vacancies. Executive Order 11103 provides eligibility for appointment in the competitive service for any person who is certified by the Director of the Peace Corps as having served satisfactorily as a Volunteer or Volunteer Leader under the Peace Corps Act and who passes such examination as the Office of Personnel Management may prescribe. Failure to submit any of the above mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted. For Resume and Application Tips visit: https://help.usajobs.gov/index.php/Tips.

score

1.0