Job Posting for Trainer/Auditor at Centers Plan for Healthy Living/Centers Care Solutions
JOB SUMMARY:
The objective is to ensure ongoing compliance, provide support and training by monitoring the field staff on a monthly basis. The Trainer/Auditor will provide oversight of the field staff. He/she will bring back observations and recommendations for the Training & Development department to utilize in developing strategy and plans that ensure compliance and can also be used to keep class trainings relevant and up to date. The Trainer is responsible for conducting new hire in class trainings giving a thorough information-based orientation and be able to educate trainees using different training strategies and techniques.
PRIMARY RESPONSIBILITIES:
To conduct and facilitate monthly training classes to teach a comprehensive, information-based training. The training will include state policies, company policies and procedures and job responsibilities of the account manager
Create and implement training materials and tools
Write and develop workflows, policies and procedures
Conduct and document monthly performance evaluations in the field
To ensure all account representatives are conducting activities that is in compliance within DOH State and company guidelines by directly reporting to the Training Manager
To provide support and training for representatives once identified during the audit in the field
To collaboratively work with managers to ensure each representatives growth and identify areas of need
To sustain accountability from each Field Representative and report directly back to the Training Manager for any issues or challenges that arise
Education and Experience:
Education
Required: AA
Preferred: BA
Type of Experience
Required: Healthcare, Marketing, customer service
Preferred: Training, Managed Care, public speaking, customer service,
Specific Technical Skills
Preferred: Required intermediate level in Excel, Powerpoint and Word. Must have a vehicle as travel is required.
Certifications/Licensure:
Required:
Knowledge and Skills:
Self-starter/independent
Strong presentation skills
Interpersonal skills
Strong navigation skills
Strong communication and writing abilities
Adaptable
Quick learner
Preferred:
Marketing/Business development/Sales knowledge
Strong leadership and managerial skills
Able to work in a fast paced environment
Managed long term care knowledge
Medicaid knowledge
Medicare knowledge
SCOPE INFORMATION
# Direct Reports: Training and Development Manager - Tiffany Wong
Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to drive and have a vehicle
The above statements are intended to describe the general nature and level of work performed by individuals assigned to the job classification. They should not be construed as an exhaustive list of all responsibilities, duties and skills required.
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