Trainer/Auditor

JOB SUMMARY:   The objective is to ensure ongoing compliance, provide support and training by monitoring the field staff on a monthly basis.  The Trainer/Auditor will provide oversight of the field staff. He/she will bring back observations and recommendations for the Training & Development department to utilize in developing strategy and plans that ensure compliance and can also be used to keep class trainings relevant and up to date. The Trainer is responsible for conducting new hire in class trainings giving a thorough information-based orientation and be able to educate trainees using different training strategies and techniques.     PRIMARY RESPONSIBILITIES:  To conduct and facilitate monthly training classes to teach a comprehensive, information-based training.  The training will include state policies, company policies and procedures and job responsibilities of the account manager Create and implement training materials and tools Write and develop workflows, policies and procedures Conduct and document monthly performance evaluations in the field To ensure all account representatives are conducting activities that is in compliance within DOH State and company guidelines by directly reporting to the Training Manager To provide support and training for representatives once identified during the audit in the field To collaboratively work with managers to ensure each representatives growth and identify areas of need To sustain accountability from each Field Representative and report directly back to the Training Manager for any issues or challenges that arise Education and Experience:   Education   Required:   AA Preferred:   BA    Type of Experience                                           Required:   Healthcare, Marketing, customer service Preferred:   Training, Managed Care, public speaking, customer service,   Specific Technical Skills Preferred:    Required intermediate level in Excel, Powerpoint and Word.  Must have a vehicle as travel is required.   Certifications/Licensure: Required:                  Knowledge and Skills: Self-starter/independent Strong presentation skills Interpersonal skills Strong navigation skills Strong communication and writing abilities Adaptable Quick learner Preferred: Marketing/Business development/Sales knowledge Strong leadership and managerial skills Able to work in a fast paced environment Managed long term care knowledge Medicaid knowledge Medicare knowledge SCOPE INFORMATION # Direct Reports: Training and Development Manager - Tiffany Wong                 Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    Must be able to drive and have a vehicle The above statements are intended to describe the general nature and level of work performed by individuals assigned to the job classification.  They should not be construed as an exhaustive list of all responsibilities, duties and skills required.